Object in Ultra Mel Delight

Purchased Ultra Mel Delight from Checkers, Gordon's Bay on 26 April 2026. Found a rag or piece of cloth at the bottom of one container after consuming most of the product. Your office in Boksburg arranged a courier to collect the product, which was delivered to them on 7 May. Since then I have received no update from them on the matter even though I sent an e-mail requesting an update on 22 May. This is very poor customer relations.