Cold approach??

When my daughter was Called one of us as parents was asked to leave? When I walked past others I pointed out that there were many couples with kids, I was barked at “ she is 5” looking around I also witnessed other older kids with both parents. I lodged my concerns, the Matron came to see me and explained that in the adult ward only one parent permitted. My daughter is not an adult. I explained I did not accept the way I was spoken to? It ment nothing except a feeble apology and an enforcement of the rules. I explained I took time off work to support my daughter and the concerns I had which fell on deaf ears in a non empathetic approach….. another enforcement of the rules and a hard stance despite my valid reasons.

The matron gave me a solution that was? well you can come in one at a time. I dismissed her as I was not prepared to have her anywhere near me with the cold heartless attitude she delivered. I informed her that she listens to speak and not to hear?

In the whole process it took unpleasantness to bring about discussion, I asked her why the attitude and the rough handling of us instead of open dialogue and listening to us. In the end there was yet another closed response that really irritated me to the point of not wanting to have anything to do with her or the situation.

South Africa is sadly a cold place?