Terrible Management and Unfair Penalties After 7 Years of Loyalty

I have been living at this property (Boardwalk Heights) for 7 years. When I first moved in during 2019 under Central Developments, everything was perfect and well-managed. However, since CSI Rentals took over in 2021, the management has completely deteriorated from good to absolutely terrible.

On 2 April 2026, I received a formal termination letter from CSI Rentals informing me that the owner had sold the unit to a new investor who would be taking occupation, and that I was required to vacate the property by 31 May 2026. I had absolutely no say in this matter — I was forced out of my home of 7 years simply because the owner decided to sell.

To make matters worse, because my alternative accommodation was only available from the end of April and I could not risk being left without a place to stay come the end of May, I had no choice but to move out at the end of April. Instead of showing any understanding of this very difficult and forced situation, CSI Rentals turned around and tried to charge me ‘early termination penalties’ for the month of May, claiming I ‘opted’ to leave early and caused the landlord to lose rental income. This is completely unreasonable and deeply unfair — I was given notice to leave because the unit was sold, not because I chose to go!

I have repeatedly communicated that they are welcome to retain my deposit towards any amounts they believe are owed, yet they continue to harass me with repeated emails over these unjustified penalties. I have now had to involve my legal representatives because CSI Rentals refuses to act reasonably or with any decency.

After 7 years of being a loyal tenant, this is how CSI Rentals treats you when circumstances beyond your control force you out of your home. If you are looking for a rental agency that values long-term tenants, communicates fairly, and manages properties with professionalism, look elsewhere. CSI Rentals has shown incredibly poor property management and a complete lack of basic human decency. Save yourself the stress and avoid them at all costs.