Bad,

Dear Sir/Madam,

I am writing to formally escalate a matter that has not been resolved despite my previous communications with estate management regarding ongoing and unsubstantiated noise complaints against my household (Unit 90, Bronx Sky City).

For the past two months, multiple complaints have been lodged against my family alleging excessive noise. These complaints have resulted in repeated visits by estate security, all of which have confirmed that there is no excessive noise or violation taking place.

Despite this, the complaints persist.

This now constitutes harassment, victimisation, and a failure by estate management to properly regulate and control the complaint process.

It is deeply concerning that:

No evidence has been produced to substantiate any of the complaints.

No corrective action has been taken against individuals making repeated false allegations.

My household continues to be subjected to unnecessary scrutiny and disturbance.

This situation is a direct infringement on my right to quiet enjoyment of my residence, as protected under South African rental and sectional title principles.

I therefore demand the following:

A formal investigation into the source of these repeated complaints.

Written confirmation of steps taken to prevent further harassment.

A copy of the estate’s conduct rules and noise policies.

Assurance that no further action will be taken against my unit without verified evidence.

Failure to address this matter urgently will leave me with no alternative but to escalate the issue to the Community Schemes Ombud Service (CSOS) for formal dispute resolution, as well as pursue further legal remedies available to me.

Please treat this matter with the seriousness it deserves and respond within 5 working days.