pathetic service, ignoring customers and failing to assist.

i was asked to give a 5 star review to zamile previously, which i did, because of his excellent service, however, the last 2 this company's service sucks. (as we were used to their service being terrible before zamile took over) it seems that he has now also fallen into the other consultants habits. our queries are not being attended to, and we dont receive any feedback regarding our requests given through to him. I still feel that he was just doing a good job to get a 5 star rating. i am now giving him and this company a 1 star rating, as they have ZERO customer service, and we always have to threaten to take them to the NRC before anything happens. at this point, i am not threatening anymore. NO FIVE START WILL BE GIVEN TO THIS COMPANY FROM HEREON UNTIL THEY CAN PROVE TO ME THAT THEY- AND I MEAN ALL OF THEM, DESERVE IT.