Formal Complaint Regarding Poor Customer Service at Clearwater Branch

Dear Sir/Madam,

I am hereby lodging a formal complaint regarding the manner in which I was treated at your Clearwater branch.

I am a regular customer and spend a considerable amount of money monthly at both your Clearwater and Cresta branches. Unfortunately, my recent experience at the Clearwater branch was extremely disappointing and unacceptable.

Five days ago, I purchased two pairs of pants from your Cresta branch. I visited the Clearwater branch to return them. However, Caroline refused to process the return for one of the pants, stating that the white marks on the item were part of the design. This was exactly how the pants were when purchased.

I requested that she contact the Cresta branch, as there were no similar pants available on the floor for comparison. During the call with the Cresta store manager, both the situation and my concern appeared to be treated as a joke, as Caroline laughed while discussing the matter.

I then requested the contact details for the complaints department. Another staff member, Zarrreen, responded by whistling, clearly showing disregard and a lack of concern for my complaint and experience as a customer.

I am deeply unhappy with the unprofessional and disrespectful behaviour displayed by these two employees. No customer should be treated in this manner.

I request that this matter be formally investigated and that my refund for the pants be processed accordingly.

I look forward to your prompt response and resolution.

Kind regards,

Charmaine Engelbrecht

0799006364