Cosmetology
Claimed Business
|4.7|126 Reviews (last 12 months)|This business does not respond to reviews
Cosmetology
Claimed Business
|4.7
126 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Cosmetology
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cosmetology earns strong praise for friendly, knowledgeable support staff and fast, reliable delivery, with eco-friendly packaging frequently highlighted. However, a small but vocal group of customers describe serious frustrations around stock accuracy, forced refunds instead of resolution, and poor escalation handling, pointing to real risk in complaint management when issues do arise.
TrustIndex
6.4
NPS Score
33
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Cosmetology earns strong praise for friendly, knowledgeable support staff and fast, reliable delivery, with eco-friendly packaging frequently highlighted. However, a small but vocal group of customers describe serious frustrations around stock accuracy, forced refunds instead of resolution, and poor escalation handling, pointing to real risk in complaint management when issues do arise.
Cosmetology's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customer Service, Staff & Experience (4.6). Customers consistently describe the team as friendly, knowledgeable, and patient, offering thoughtful skincare advice. Reviewers single out helpful consultants and a welcoming tone across email and chat interactions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Very easy to order, and I always feel confident about the quality and service.
1 reviews | Active since Jan 2026
Very easy to order, and I always feel confident about the quality and service.
Cosmetology has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 126 reviews in the last 12 months. Hellopeter has tracked Cosmetology across 197 total reviews. How is the TrustIndex calculated? →