not professional

Genuinely disappointed with their lack of customer service and accountability. I have been with them for less than a month and I have already cancelled.

Firstly, it took them exactly 22 days to come do the install. After that, the service was not activated, forcing us to revert back to our previous service provider. Then there was their billing: they charged me for everything under the sun and still suspended my line, despite me having shared my billing details.

When I called, they told me there is nothing they can do for me until the month ends because their system doesn’t work that way. They said this in the most nonchalant, disrespectful way they could ever say it, with a "What will you do?" attitude. When asked to speak to someone else, they will leave you on hold.

Overall, it just left a bad taste in my mouth with these guys; they are just not professional enough to do business with.