Cook4Life
Verified Business
|1.6|22 Reviews (last 12 months)|Responds in 1011h 33m
Cook4Life
Verified Business
|1.6
22 Reviews (last 12 months)
Responds in 1011h 33m
AI Review Summary
Based on recent customer reviews, Cook4Life faces significant customer experience challenges, with a recurring theme being unresolved refund requests and delays in product delivery, particularly relating to pots, cookware combos, and lay-by cancellations. Customers consistently mention difficulty reaching the call centre, unanswered emails, and unauthorised debit orders that continue despite cancellation requests. A smaller group of customers highlight positive experiences when individual consultants such as Kate, Marca, and Nthabiseng intervened, praising their patience and effective problem resolution. Warranty replacements were also noted favourably by some buyers.
Performance(last 12 months):
TrustIndex
3.2
Ranking
#141
in Retail
Reply Time
1011h 33m
Review Distribution
1.6|22 Reviews
Jul '25 - Jun '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 17:32
Good service
I bought a Food Genius+, and after 3 months I experienced some minor issues. I contacted Cook4Life, and they handled the matter professionally by replacing the product in accordance with their warranty program. Since then, I’ve been very satisfied with the product and the overall service.
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 17:32
Good service
I bought a Food Genius+, and after 3 months I experienced some minor issues. I contacted Cook4Life, and they handled the matter professionally by replacing the product in accordance with their warranty program. Since then, I’ve been very satisfied with the product and the overall service.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 09:34
Honestly is very important
I had a contract with them but consultant were not honest said I will get pots within 21days but after everything was draft when I enquire again need to pay whole settlement amount first before receiving it.All that I want is for them to refund my money and I do not want to wait for 60 days because I spoke to a consultant to cancel a month ago they can cancel that debit check and let me reverse my money from bank
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 09:34
Honestly is very important
I had a contract with them but consultant were not honest said I will get pots within 21days but after everything was draft when I enquire again need to pay whole settlement amount first before receiving it.All that I want is for them to refund my money and I do not want to wait for 60 days because I spoke to a consultant to cancel a month ago they can cancel that debit check and let me reverse my money from bank
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 08:13
I had a pots contrac...
I had a pots contract with Cook4life which I cancelled this week and I asked for my refund since I’ve already bought pots somewhere but I was told I will get my refund around June which I don’t understand why so late
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 08:13
I had a pots contrac...
I had a pots contract with Cook4life which I cancelled this week and I asked for my refund since I’ve already bought pots somewhere but I was told I will get my refund around June which I don’t understand why so late
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 08:44
I want my money back from cook for life
Around February the was a sales consultant that came to work for presentation the presentation was about the pots and after presentation i bought the pots and the gas stove for R6000, 00 and i arrange for R2000, 00 debit order they debited twice and they said pots will be delivered after paying R3000 i already paid R4000 the last debit order was on the 27 February and i never received my pots and a gas stove i called their offices they told me how much is outstanding and they cant answer when will my pots be delivered the delivery department will contact me i haven't received a call and i called FNB to stop and reverse the debit order they said the company blocked them from controlling the account and that i must contact them i tried calling them the whole of this week and yesterday more than 5 times even today i tried calling no answer so please help me to get my money back dont want any explanation or their pots anymore i want my money and i dont even know where are they based their offices. Their work contact number is 015 307 1076
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 08:44
I want my money back from cook for life
Around February the was a sales consultant that came to work for presentation the presentation was about the pots and after presentation i bought the pots and the gas stove for R6000, 00 and i arrange for R2000, 00 debit order they debited twice and they said pots will be delivered after paying R3000 i already paid R4000 the last debit order was on the 27 February and i never received my pots and a gas stove i called their offices they told me how much is outstanding and they cant answer when will my pots be delivered the delivery department will contact me i haven't received a call and i called FNB to stop and reverse the debit order they said the company blocked them from controlling the account and that i must contact them i tried calling them the whole of this week and yesterday more than 5 times even today i tried calling no answer so please help me to get my money back dont want any explanation or their pots anymore i want my money and i dont even know where are they based their offices. Their work contact number is 015 307 1076
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 13:52
Not all potatoes in a company are rotten
Kate from Polokwane has made me change my mind about this company.if it wasn't for her ,I wouldn't have gotten a refund and on time.she listened and she sorted out my problem effectively and desicively..keep up the good work AUS Kate
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 13:52
Not all potatoes in a company are rotten
Kate from Polokwane has made me change my mind about this company.if it wasn't for her ,I wouldn't have gotten a refund and on time.she listened and she sorted out my problem effectively and desicively..keep up the good work AUS Kate
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 16:50
Bad service fron Cook4life
We bought a projector from Cook4life. I needed a part and they were reluctant to help. In fact they wanted me to buy a new one. After fighting i posted on hello peter. They cintacted me and said they will send me the part and to please remove the helo peter review. I did so but then they sent me the wrong part. I phoned then and they promised me that they will contact me back. Still waiting. Therefore i write another review to mention the bad service.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 16:50
Bad service fron Cook4life
We bought a projector from Cook4life. I needed a part and they were reluctant to help. In fact they wanted me to buy a new one. After fighting i posted on hello peter. They cintacted me and said they will send me the part and to please remove the helo peter review. I did so but then they sent me the wrong part. I phoned then and they promised me that they will contact me back. Still waiting. Therefore i write another review to mention the bad service.
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