C
Converse
Verified Business
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AI Review Summary
Based on recent customer reviews, Converse is facing significant customer experience challenges, particularly around online order fulfilment and after-sales support. Customers consistently mention long delays in delivery, lack of communication regarding order status, and considerable difficulty processing returns, exchanges, and refunds. A recurring theme is frustration with unresponsive customer service across email, social media, and phone channels, with the Pargo courier partnership frequently cited as problematic. Some longtime supporters also express disappointment with declining product quality, noting premature wear on sneakers. Positive feedback, where present, highlights quick initial delivery and good product fit when orders go smoothly.
Performance(last 12 months):
TrustIndex
2.3
Ranking
#232
in Retail
NPS Score
-46
Recommended: Unlikely
Review Distribution
1.3|33 Reviews
Jul '25 - Jun '26
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 06:15
Concern Regarding Quality of Chuck 70 Sneakers
Dear Converse Customer Care, I am writing as a loyal Converse customer who has proudly owned several pairs of All Stars over the years. Unfortunately, I recently experienced a serious quality issue with my Chuck 70 sneakers that I feel deserves your attention. After just one year of ownership, the glue on the shoe dissolved, and the sole wore down abnormally. This deterioration occurred even though the pair had never been washed, soaked, or exposed to rain. I also do not wear this particular pair often, which makes the extent of the damage even more concerning. While the QA feedback suggested negligence, I can confidently state that this is not the case. I am fami**** with how Converse shoes normally wear, and this level of deterioration is unusual and disappointing. I initially reached out to Converse before discarding the shoes because I believe this matter should be reviewed from a quality assurance perspective. As a loyal fan of the brand, I expect better durability and accountability. I kindly request that Converse investigate this issue further and provide feedback on how such defects will be addressed in future production. Thank you for your attention to this matter.
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 06:15
Concern Regarding Quality of Chuck 70 Sneakers
Dear Converse Customer Care, I am writing as a loyal Converse customer who has proudly owned several pairs of All Stars over the years. Unfortunately, I recently experienced a serious quality issue with my Chuck 70 sneakers that I feel deserves your attention. After just one year of ownership, the glue on the shoe dissolved, and the sole wore down abnormally. This deterioration occurred even though the pair had never been washed, soaked, or exposed to rain. I also do not wear this particular pair often, which makes the extent of the damage even more concerning. While the QA feedback suggested negligence, I can confidently state that this is not the case. I am fami**** with how Converse shoes normally wear, and this level of deterioration is unusual and disappointing. I initially reached out to Converse before discarding the shoes because I believe this matter should be reviewed from a quality assurance perspective. As a loyal fan of the brand, I expect better durability and accountability. I kindly request that Converse investigate this issue further and provide feedback on how such defects will be addressed in future production. Thank you for your attention to this matter.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 20:53
Sandton converse Store bad service
I received the worst service from your the Sandton Converse Store. Regional manager, Store manager , shop assistants more than 7 calls , 2 stores , driving from Centurion to Sandton Converse and then Fourways Converse I still don’t have a resolution to matter that I needed urgent assistance with. The carelessness, disregard and rudeness presented by the Manager at the converse Store in Sandton is shocking and unacceptable . I had to deal with a rude Manager who didn’t care to do her job, employees who provided miss leading information and broken systems that cannot assist customers all because I needed assistance with exchanging a shoe I had purchased. I made numerous calls to make an Enquiry as to which store I could go to that had the correct size for the shoe I had purchased. After confirming with the regional manager, the shop Assistant at Mall of Africa advised me to go to Sandton Converse as they had the required size. I drove from Centurion to Sandton. On arriving at the Sandton store, I was met by a rude, non caring Manager that refused to hear why I had come to the store. She didn’t bother to contact Mall of Africa or any other store to find a solution. While I was making numerous calls on my phone to your various branches, she stood behind the counter and continued to have a relaxed conversation with one of the other shop assistance. She (Sandton Manager) was then advised by Tonny (From mall of Africa) that the regional manager said I should come to the Sandton store, and that they would help me. Her reply to Tonny was “ She/ he ( Regional manager) doesn’t know the systems and how it works and you guys are brave advising a customer to come to this store”. She then went on to continue with her conversation with her friend while myself and mostly Tonny ( Mall of Africa) was calling around trying to find a way to resolve the situation. Tonny eventually advised me to go to Mall of Africa as they could assist and have the size, this eventually changed as I found another situation at Rookie fourways mall where I left the shoe with no refund. The manager at Sandton Branch snarkily, without a care in the world said “ Good luck” as I walked out of the store. Manager at four ways mall took it on herself to assist. Tonny @ mall of africa went over and above making calls to try and assist. The shop assistant confirmed with the regional manager on how best to help the customer. Ashley was unavailable to provide any sort of assistance. Date: 6 Feb 2026
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 20:53
Sandton converse Store bad service
I received the worst service from your the Sandton Converse Store. Regional manager, Store manager , shop assistants more than 7 calls , 2 stores , driving from Centurion to Sandton Converse and then Fourways Converse I still don’t have a resolution to matter that I needed urgent assistance with. The carelessness, disregard and rudeness presented by the Manager at the converse Store in Sandton is shocking and unacceptable . I had to deal with a rude Manager who didn’t care to do her job, employees who provided miss leading information and broken systems that cannot assist customers all because I needed assistance with exchanging a shoe I had purchased. I made numerous calls to make an Enquiry as to which store I could go to that had the correct size for the shoe I had purchased. After confirming with the regional manager, the shop Assistant at Mall of Africa advised me to go to Sandton Converse as they had the required size. I drove from Centurion to Sandton. On arriving at the Sandton store, I was met by a rude, non caring Manager that refused to hear why I had come to the store. She didn’t bother to contact Mall of Africa or any other store to find a solution. While I was making numerous calls on my phone to your various branches, she stood behind the counter and continued to have a relaxed conversation with one of the other shop assistance. She (Sandton Manager) was then advised by Tonny (From mall of Africa) that the regional manager said I should come to the Sandton store, and that they would help me. Her reply to Tonny was “ She/ he ( Regional manager) doesn’t know the systems and how it works and you guys are brave advising a customer to come to this store”. She then went on to continue with her conversation with her friend while myself and mostly Tonny ( Mall of Africa) was calling around trying to find a way to resolve the situation. Tonny eventually advised me to go to Mall of Africa as they could assist and have the size, this eventually changed as I found another situation at Rookie fourways mall where I left the shoe with no refund. The manager at Sandton Branch snarkily, without a care in the world said “ Good luck” as I walked out of the store. Manager at four ways mall took it on herself to assist. Tonny @ mall of africa went over and above making calls to try and assist. The shop assistant confirmed with the regional manager on how best to help the customer. Ashley was unavailable to provide any sort of assistance. Date: 6 Feb 2026
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 13:57
Converse Menlyn store ****med me
Converse Menlyn ****med me. Apparently someone signed out my order without my concern. They claim the person provided identification and its not even my signature that is presented. I only came to the store today on the 06/01/2026. I used the buy now pay later option to purchase the goods and set to collect it at Menlyn store. Please find out whats going on the staff is very disingenuous. Alex is very ****y. There is footage to show who picked up the order
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 13:57
Converse Menlyn store ****med me
Converse Menlyn ****med me. Apparently someone signed out my order without my concern. They claim the person provided identification and its not even my signature that is presented. I only came to the store today on the 06/01/2026. I used the buy now pay later option to purchase the goods and set to collect it at Menlyn store. Please find out whats going on the staff is very disingenuous. Alex is very ****y. There is footage to show who picked up the order
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 09:22
Poor customer service - haven’t been refunded
I have placed an order online , received the order and I don’t like 2 out of the 3 pairs I have ordered . I tried to login on their website to log a return and the system isn’t allowing me , I then sent them emails and contacted them on Instagram via DMs , they keep saying senior management will contact me , I haven’t been contacted by anyone so far , I need them to collect the shoes and refund me .
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 09:22
Poor customer service - haven’t been refunded
I have placed an order online , received the order and I don’t like 2 out of the 3 pairs I have ordered . I tried to login on their website to log a return and the system isn’t allowing me , I then sent them emails and contacted them on Instagram via DMs , they keep saying senior management will contact me , I haven’t been contacted by anyone so far , I need them to collect the shoes and refund me .
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Anonymous
1 reviews | Active since Jan 2020
4 Jan 2026, 15:18
Converse sneakers
I bought two pairs of sneakers for Christmas, one size was perfect and the other was two seizes bigger , I’ve emailed converse and communicated via Facebook but nothing has been done . Their response is we have escalated the problem . I cant even wears the shoes
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Anonymous
1 reviews | Active since Jan 2020
4 Jan 2026, 15:18
Converse sneakers
I bought two pairs of sneakers for Christmas, one size was perfect and the other was two seizes bigger , I’ve emailed converse and communicated via Facebook but nothing has been done . Their response is we have escalated the problem . I cant even wears the shoes
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Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 05:44
Bad Service, No delivery
I have received the worst service from converse. I ordered on the 26th of November and I still have not received my order. I have sent emails but I have not gotten a response. There is no communication whatsoever with regards to the order. It has been over a month since I have made the order. I am highly disappointed with their service
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Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 05:44
Bad Service, No delivery
I have received the worst service from converse. I ordered on the 26th of November and I still have not received my order. I have sent emails but I have not gotten a response. There is no communication whatsoever with regards to the order. It has been over a month since I have made the order. I am highly disappointed with their service
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 10:33
order delayed no commucation
was trying to contact them since 9 oclock in the morning to track my order that was picket up yesterday from the warehouse by courier but no one is answering the call, i even send an email still no respond , how can we trace the orders if there no way of communicate, the order was supposed to be delivered today and am traveling on the 24th
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 10:33
order delayed no commucation
was trying to contact them since 9 oclock in the morning to track my order that was picket up yesterday from the warehouse by courier but no one is answering the call, i even send an email still no respond , how can we trace the orders if there no way of communicate, the order was supposed to be delivered today and am traveling on the 24th
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Anonymous
1 reviews | Active since Jan 2020
14 Dec 2025, 13:14
Converse Online😡Wrong delivery
I ordered All star for my little brother and they delivered a wrong size,I called to check if I can do an exchange at 1 of their stores unfortunately I can’t I need to wait 31 working days for refund.iyo I’m bored shame,I’m so ****en ****ed.I doubt I will ever order from them .🤦🏾♀️
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Anonymous
1 reviews | Active since Jan 2020
14 Dec 2025, 13:14
Converse Online😡Wrong delivery
I ordered All star for my little brother and they delivered a wrong size,I called to check if I can do an exchange at 1 of their stores unfortunately I can’t I need to wait 31 working days for refund.iyo I’m bored shame,I’m so ****en ****ed.I doubt I will ever order from them .🤦🏾♀️
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