Computershare

Based on recent customer reviews, Computershare delivers a sharply polarised experience. Customers who reach specific named agents describe outstanding, patient assistance, while many others report prolonged delays, ignored emails, and unresolved estate or share-sale matters. The contrast between individual agent excellence and systemic process failure defines the customer journey, particularly for share sales, dematerialisation, and deceased estate administration.

Computershare's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (3.4) is rescued by standout agents like Tshepo Theletsane, Gizelle Peacock, and Masunglo, repeatedly praised for patience, knowledge, and walking customers step by step through share transactions and online registration.

The most common complaint about Computershare, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.6) is the deepest pain point. Customers describe weeks and months of ignored emails, missed callbacks, and escalations going nowhere, with several lodging FAIS complaints after repeated silence from the call centre.

Computershare scores 2.2 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (3.6); their weakest is Communication (1.7). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →

Computershare has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 63 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 15 min. Hellopeter has tracked Computershare across 561 total reviews. How is the TrustIndex calculated? →