Worst rental agent

I had the worst experience with Cohen Properties. I relocated from Cape Town and had a week to look at places. Found a property close to my childrens school so took it. The place was fnished so I did not see the condition of the tiles but was assured it would be fixed. The tiles was broken and posed a danger. Month after month I was told it was with the "big boss" to approve. They came out once to relay a few tiles but it was uneven and they never bothered to grout it. Finally 3 months before my lease was up, I was told that they would replace it but that I would need to find accomodation for the period it was going to be fixed. I am a programmer that works from home so not only would I need to pay for accomodation for th period but also for my data needs, so thought it was not worth it for the short time left. Another issue I had was blocked drains. There are 3 houses built on 1 property. The sewage pipes ran under the house I was renting where it connected to the sewage pipes of the other 2 houses next door. On 2 occasions the drain got blocked, the first time it lasted about 3 days before it was resolved, the second time it took about 3 weeks before it was finally resolved. In this time I had sewage water running all along the one side of the house. Another issue I had was with electricity usage. The one month I went to buy prepaid electricity and was told that the account was locked. I informed Cohen who sent out an electrician to do some sort of "bypass" while they were sorting out the issue. The main box also sits on the property next door. When it was finally resolved the electricain came to remove the "bypass". that month I paid almost double the amount I had previously paid for electricity. I phoned in and said that there was something not right. With load shedding I also got my gas refilled I started using my gas stove and never used the electric stove again. Still it was using more electricity than usual, and I was told everything was connected properly. I decided to switch off the power by the mains and I could see that there was still electricity being used. Sent Cohen the proof, took a reading when I turned it off and then again 30 minutes later. They said they would send someone out which up to today I don't know if someone came. I could not wait to get out of there. On the day I handed the keys over, I enquired about my deposit. I was told it took 14 working days which is not in the lease agreement and never mentioned. After the 14 working days, I enquired about my deposit and was told the person was busy with wages. I informed them that I had contector coming to do work at my new premises and scheduled for this weekend know I was supposed to get my deposit, it never mattered to them. The Saturday I phone again and this time I was told that the person responsible for payments was busy with an issue on site. It looks like the issue took the whole day. Up to now I still have not received my deposit. I will never use Cohen properties again as they don't look after their clients. Just received proof of payment and from the R8550 deposit invested for 13 months, I am only getting back R1728. Trying to get an explanation but the lady is not answering.