Coca-Cola South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Coca-Cola South Africa is facing widespread frustration from both consumers and trade partners. Complaints centre on flat carbonation, suspected expired stock, foreign objects in bottles, ignored complaints, unresponsive sales representatives, pricing discrepancies between marked and till prices, fridge service failures, and unresolved vehicle accident claims. A small minority of brand-loyal voices express affection for the product, but negative experiences dominate the recent feedback landscape.
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 21m
TrustIndex
3.1
Ranking
#22
in Consumer Goods
Reply Time
19h 54m
NPS Score
-32
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 21m
Sep '25 - Aug '26
Based on recent customer reviews, Coca-Cola South Africa is facing widespread frustration from both consumers and trade partners. Complaints centre on flat carbonation, suspected expired stock, foreign objects in bottles, ignored complaints, unresponsive sales representatives, pricing discrepancies between marked and till prices, fridge service failures, and unresolved vehicle accident claims. A small minority of brand-loyal voices express affection for the product, but negative experiences dominate the recent feedback landscape.
Coca-Cola South Africa has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 20 hours 21 min. Hellopeter has tracked Coca-Cola South Africa across 942 total reviews. How is the TrustIndex calculated? →
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