click n plant
1.4|33 reviews
JK
Jenna K
1 reviews | Active since Member
18 Mar 2026, 05:11
Paid in full, no delivery or follow-up
I placed an order for 5 olive trees with ClicknPlant and made full payment on 10 March 2026 (over R7,500). The person I was dealing with (Nick) was very helpful and responsive up until payment.
After sending proof of payment, I did not receive confirmation and had to follow up multiple times via email and WhatsApp. I later received a brief WhatsApp confirming payment was received and that delivery would take place the following week.
While I understand that delivery can take some time, I have not received a confirmed delivery date or any further communication since then. Both my husband and I have followed up again via both email and WhatsApp, but have not received a response, and no goods have been delivered.
I have now requested a refund and would appreciate a response so this can be resolved directly. Given the value of the order, the lack of communication is concerning.
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Replies (2)JK
Jenna K's updateReviewer Update
30 Mar 2026, 14:35Update (30 March 2026): It has now been 20 days since payment was made. A refund was confirmed multiple times, but no refund has been received to date, and communication has again gone quiet.
JK
Jenna K's update30 Mar 2026, 14:35
Reviewer Update
Update (30 March 2026): It has now been 20 days since payment was made. A refund was confirmed multiple times, but no refund has been received to date, and communication has again gone quiet.
JK
Jenna K's updateReviewer Update
02 Apr 2026, 10:54Update (02 April 2026): Refund has now been received following ongoing follow-ups and escalation.
JK
Jenna K's update02 Apr 2026, 10:54
Reviewer Update
Update (02 April 2026): Refund has now been received following ongoing follow-ups and escalation.