Access Issue and Credit Report Update

Dear CLEAR SCORE

I hope this message finds you well.

I am writing to urgently request assistance regarding my credit profile and account access. I am currently unable to access my ClearScore account and suspect that it may have been compromised or hacked. Despite multiple attempts to reset or update my account details, I have been unsuccessful.

Additionally, I have been informed by various retail stores that my ClearScore profile appears to be outdated and has not been updated for several years. This is concerning, as my credit score with other credit bureaus reflects a positive and up-to-date standing. Due to this discrepancy, I am experiencing difficulty opening a mobile phone account and possibly other credit facilities.

I have previously attempted to contact your support team via phone and email but have not yet received any feedback.

I kindly request the following:

* Assistance in regaining secure access to my account * An urgent investigation into the status and accuracy of my credit profile * A full, updated copy of my credit report * Synchronization and updating of my credit information across all relevant credit bureaus

Please treat this matter as urgent, as it is negatively affecting my ability to access essential services.

You may contact me on 063 340 4800 for any further information or verification required.

Thank you for your prompt attention to this matter. I look forward to your response.

Yours faithfully, ANGELIQUE ENGELBRECHT 0633404800