Bad Service and Product

I recently hired the carpet cleaning machine. I got home and started on my room carpets. With the machine behind me and me facing ahead vigorously busy cleaning carpets, or so I thought. I turned around and there was a pool of water, dirty water, that ran out of the machine. My carpet was far worse off than we I started, with just water Everywhere. All this just about as I am to receive foreign visitors for the weekend, it was a mess. I call the Spar to inform them thereof. I was told that they are not responsible. Not long thereafter, I receive a call from a lady from Cleaning Clinic. She informs me that they cannot process a refund and someone will be in touch to 'investigate'. I clearly informed her that I just got the machine, I started on the room carpet, I do not have time to wait for someone, if they don't have a machine at hand I am in hot water. Time has passed and the repairer calls, he was completely rude and blamed me for not using the machine properly. I informed him that I just put in water and disinfectant, nothing different to what I usually do.He insisted that because i used a 'jug' to measure water and not the 'bucket' to measure water, I was at fault. I was SO mad and lost my cool. How could he blame me for their broken machine?I had to hire a company to suck up the water and clean the carpets, which cost me even more that my initial intention. I was livid, and very disappointed. Never will I use this company again. They are rude, they do not care about the client, and they refused to reimburse me for their faulty item.Never again!!