absolutely shocking. zero customer service

<p>My friend refered me to Classic removals as his friend was the owner. i was reloacting from Durban to JHB. i recieved a quote of R12000 for the journey, they then suggested i pay an extra amount of R2500 for bubble wrapping and plastic wrapping all the items. i agreed.</p> <p> </p> <p>they came to my premises on Thursday the 5th of January with a 8 tonne truck.  They spent the day removing my furniture ansd wrapping all items of value. the lady in the office assured me the truck would arrive the following day as i had paid and booked first. they would arrive at 11am on friday. i left durban at 2am with my car so i would arrive to let the truck into our new premises in JHB.</p> <p> </p> <p>Upon arrival i phoned to query the whereabouts of the truck to which they replied to me that the truck had broken down and would only arrive on saturday morning. so being someone who doesnt usually complain i said ok and spent the night sleeping on a carpet in the bedroom with a pillow and a towel. on saturday morning the driver from Classic phoned me at 9am saying he was lost. i gave him directions, he then asked me if his large truck would be allowed on the estate. i said no, i have sent all the truck measurements to the office already. not once was i told that a large truck would be used from classic ( not the same as the truck which collected my furniture). the driver told me he would see me shortly.</p> <p> </p> <p>At 1pm i phoned to ask where he was, he stated he had to do his other deliveries first and would come to me afterwards. i phoned the office and asked why i was not first as they had let me down the previous day and the driver had phoned me at 9am saying he was battling to find the estate. The lady told me they had to do their saturday deliveries unfortunatly. i waited till 3pm, at this time the driver phoned me again and told me that the estate will not let him in due to his truck being too large. i replied saying i had told him this already why did he still come with it? it is now 3pm how am i supposed to organise something at 3pm.</p> <p> </p> <p>the office told me they would now organise a shuttle bakkie to transport from the gate to my house.  At 6pm i decided to drive to the gate to find out what was happening. the driver told me the shuttle was still on its way. He then suggested he comes back the following day as he could not transportthe goods into the estate at night. i asked if i could atleast get a tv out the truck as i had now been sitting at home with no furniture for 2 days. as well as no communication so that i could atleast leave and find something to keep me occupied.  it was then that i saw the truck was leaking water and most items were soaking wet.</p> <p> </p> <p>Sunday...</p> <p>The driver arrived at 1pm with a smaller truck and delivered my furniture to my house. upon inspection of a few items i noticed my brand new samsung fridge ( which had been bubble wrapped ) was badly damaged on the freezer door. boxes were soaking wet and had to be carried in on blankets as they no longer resembled a box. the driver said his truck badly leaks when it rains. i made note of damages on his drivers note.</p> <p> </p> <p>since unpacking the house my wife and myself have found many items damaged.  Fridge, our Dining room table, all linen including curtains and duvets are ruined as the colours have run due to the moisture. furniture is missing legs and now is no longer uselful... absolutely shocking seeing as i paid R2500 extra for it to be wrapped.</p> <p> </p> <p>i spoke to the company and i said i required R4000 back , i had paid this amount extra when the truck arrived as they said the furniture was more than i had put on their list to quote. the owners reply was that as they had used a shuttle bakkie to transport the furniture from the gate to my house they would not charge me for this and we can call it quits. </p> <p> </p> <p>i find this absolutely appaling. the damage to my furniture is well over R20 000. i paid extra for it to be wrapped. the driver was aware his truck leaks. i had to stay from friday morning till sunday evening without any furniture. i slept on a carpet on the floor for 2 nights. the company refuses to reply to any complaint. i have looked on facebook and i see many other similar complaints which are left unnattended.</p> <p> </p> <p>'this company should not be in operation as far as i am concerned and people should know what they are about.</p> <p> </p> <p>THE OWNER DOES NOT CARE</p> <p> </p>