PATHETIC SERVICE AND DISGUSTING ATTITUDE

I have enrolled with CK Driving School in September 2015. I was first told that the Learners Licence is free of which was a blatant lie, nevertheless I obtained the Learners Licence myself and I made payments so that I can start with my Driving Lessons. Firstly the ladies assisting us are of no assistance at all, they were watching TV, while we were waiting to be assisted. Eventually when they decided to assist me they could not even give a single answer to any of the questions I had. They are so pathetic that when I complained everyone in the room was feeling the same but we could not do anything since we have already paid and we were told that we could not get any refunds. After booking my driving lessons I was given certain dates and the first day I went to our pick up point and I was there for the whole hour only and the drivers never showed up, a day later I received an sms from them saying that my lesson was cancelled with no explanation whatsoever. And as far as the rules are concerned if you cancel your booking consider that lesson forfeited, yet when I asked the ladies in their offices they did not give me any answer. All I want is my money back, I am sick and tired!!!!