CK Coachworks
Claimed Business
|4.3|11 Reviews (last 12 months)|This business does not respond to reviews
CK Coachworks
Claimed Business
|4.3
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CK Coachworks generally delivers a strong panel beating and vehicle repair experience, with customers consistently mentioning excellent communication, professional staff, and high quality workmanship. A recurring theme is praise for individual service advisors who provide regular progress updates, photos, and even courtesy lifts. Customers frequently highlight cars being returned cleaned and on time. However, a notable concern involves prolonged repair delays, unresolved follow-up issues, and suspicions around insurer relationships, with some customers expressing frustration over poor responsiveness when problems recur after collection.
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
4.3|11 Reviews
Sep '25 - Aug '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
ZY
Zola Y
1 reviews | Active since Mar 2026
10 Mar 2026, 17:35
Vehicle Repairs Unresolved Since November 2025 – CK Coachworks Tygerberg
I am extremely frustrated with CK Coachworks Tygerberg regarding my vehicle. My car went in for repairs in November 2025. After several follow-ups, I was advised it was ready for collection on 3 March 2026. I attended to collect the vehicle and settled the excess of R5 500. Despite this, the vehicle immediately failed upon collection and had to be returned to the workshop. I have received no substantive updates regarding the repairs, despite multiple emails and calls. Additionally, CK Coachworks has submitted an invoice to my insurer, Santam, even though they have not provided me with a clear update or resolution. I have been without my vehicle since November 2025 and am incurring ongoing costs for alternative transport. Service provider Lucian indicated that her manager would contact VW agents with updates and quotes, but no update has been received. I have been patient, but the continued lack of response is unacceptable.
Helpful (0)
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Zola Y
1 reviews | Active since Mar 2026
10 Mar 2026, 17:35
Vehicle Repairs Unresolved Since November 2025 – CK Coachworks Tygerberg
I am extremely frustrated with CK Coachworks Tygerberg regarding my vehicle. My car went in for repairs in November 2025. After several follow-ups, I was advised it was ready for collection on 3 March 2026. I attended to collect the vehicle and settled the excess of R5 500. Despite this, the vehicle immediately failed upon collection and had to be returned to the workshop. I have received no substantive updates regarding the repairs, despite multiple emails and calls. Additionally, CK Coachworks has submitted an invoice to my insurer, Santam, even though they have not provided me with a clear update or resolution. I have been without my vehicle since November 2025 and am incurring ongoing costs for alternative transport. Service provider Lucian indicated that her manager would contact VW agents with updates and quotes, but no update has been received. I have been patient, but the continued lack of response is unacceptable.
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Replies (0)JK
Joan K
1 reviews | Active since Jun 2018
5 Mar 2026, 09:55
Thank you CK COACHWORKS!
What an amazing experience! Every staff member greets you with a smile. Shieen, who looked after my vehicle, went beyond and above excellence. Thank you Shireen, and thank you CK COACHWORKS...you come highly recommended!
Helpful (0)
|Replies (0)JK
Joan K
1 reviews | Active since Jun 2018
5 Mar 2026, 09:55
Thank you CK COACHWORKS!
What an amazing experience! Every staff member greets you with a smile. Shieen, who looked after my vehicle, went beyond and above excellence. Thank you Shireen, and thank you CK COACHWORKS...you come highly recommended!
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Replies (0)G
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sergio M
1 reviews | Active since Jan 2022
30 Jan 2026, 10:35
Excellent Service
Dear Management Team, I would like to take a moment to formally express my sincere appreciation for Michael and the outstanding service he has provided me at CK Coachwork. I came in with a very bad experience and serious frustration, but Michael completely turned that around and transformed it into a truly world-class customer experience. His professionalism, communication, commitment to quality, and genuine care for customer satisfaction are exceptional and rare to find. Because of him, I have full confidence in CK Coachwork again. I can honestly say that my vehicles will not go anywhere else — I am now a lifetime client, and Michael will always be my first point of contact. The service I received from him represents excellence at the highest level. CK Coachwork is extremely fortunate to have someone of his calibre representing your brand. Excellent work and outstanding service, Michael. Kind regards, Sergio Mohamed This is the Parow Branch
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sergio M
1 reviews | Active since Jan 2022
30 Jan 2026, 10:35
Excellent Service
Dear Management Team, I would like to take a moment to formally express my sincere appreciation for Michael and the outstanding service he has provided me at CK Coachwork. I came in with a very bad experience and serious frustration, but Michael completely turned that around and transformed it into a truly world-class customer experience. His professionalism, communication, commitment to quality, and genuine care for customer satisfaction are exceptional and rare to find. Because of him, I have full confidence in CK Coachwork again. I can honestly say that my vehicles will not go anywhere else — I am now a lifetime client, and Michael will always be my first point of contact. The service I received from him represents excellence at the highest level. CK Coachwork is extremely fortunate to have someone of his calibre representing your brand. Excellent work and outstanding service, Michael. Kind regards, Sergio Mohamed This is the Parow Branch
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Replies (0)AB
Alfonso B
1 reviews | Active since Jan 2026
23 Jan 2026, 11:34
Brilliant service
Tygerberg Branch (Parow) Great service. Had a fix at the branch and I'm ultimately very happy with the overall experience working with the staff. I was constantly updated with proper updates and also called with explanations of the work being done, that was then followed up with written confirmation. Lucian the consultant was extremely helpful and really gave a sense of comfort and assured that the car would be done on time, she has provides excellent communication. I arrived to a clean car, ready. The QC guy explained everything as well and just very professional. Overall brilliant service.
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|Replies (0)AB
Alfonso B
1 reviews | Active since Jan 2026
23 Jan 2026, 11:34
Brilliant service
Tygerberg Branch (Parow) Great service. Had a fix at the branch and I'm ultimately very happy with the overall experience working with the staff. I was constantly updated with proper updates and also called with explanations of the work being done, that was then followed up with written confirmation. Lucian the consultant was extremely helpful and really gave a sense of comfort and assured that the car would be done on time, she has provides excellent communication. I arrived to a clean car, ready. The QC guy explained everything as well and just very professional. Overall brilliant service.
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Replies (0)L
Lionel
1 reviews | Active since Dec 2023
14 Nov 2025, 20:23
Ck Coachworks tygerberg
My car was repaired in a weeks time. Fast and very effective. Quality of workmanship is great. Lucian as service advisor was great. Constantly kept me informed of how far my car was. Excellent service and recommend it to any person.
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Lionel
1 reviews | Active since Dec 2023
14 Nov 2025, 20:23
Ck Coachworks tygerberg
My car was repaired in a weeks time. Fast and very effective. Quality of workmanship is great. Lucian as service advisor was great. Constantly kept me informed of how far my car was. Excellent service and recommend it to any person.
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Replies (0)DK
David K
1 reviews | Active since Apr 2024
10 Sept 2025, 17:34
World class service
Truly satisfied with the service rendered. After the car was repaired I noticed water leaking into the car a few months after the repair as it only started raining heavily months after. When I took the car back they had no problem investigating the problem. The problem was identified and fixed and the car was also send for a full car valet. This is truly world class service and I will recommend anyone to this business. The staff is also very friendly and helpful.
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David K
1 reviews | Active since Apr 2024
10 Sept 2025, 17:34
World class service
Truly satisfied with the service rendered. After the car was repaired I noticed water leaking into the car a few months after the repair as it only started raining heavily months after. When I took the car back they had no problem investigating the problem. The problem was identified and fixed and the car was also send for a full car valet. This is truly world class service and I will recommend anyone to this business. The staff is also very friendly and helpful.
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Replies (0)