Bad service from Citiprotection.

My rental house in Waverley has been connected to the armed response provided by Citiprotection since MCS was taken over.(I never signed a new contract with Citiprotection) My tenants kept complaining about false alarms. They also noted that the alarms have not been attended to by the company. I reported it numerous times and was confronted by absolute arrogant and incompetent staff. I got hold of Reinhard who was previously involved with MCS. None of his promises materialized. I opened a job card with the technical department, and had to pay first before they attended to the complaints. On two occasions I paid to get the alarm fixed, on both occasions the technician failed to identify any problems and just left without any explanation or a plan. I made many calls the control room, and a lady by the name of Hilde made various promises to attend to my complaints. She never returned the calls, and referred it to the technical manager, who diagnosed the issue over the phone as "related to load shedding". I mailed my complaints on a daily basis to their listed email address as per their web page- no response at all. I made another call to the control room, and requested the contact details of the CEO. They provided me with the name Wayne Houghton. They promised that they will call me back with his contact details, which never happened. I called back again and requested that he call me. They promised, which never happened. Needless to say, I moved my service to another willing company. Their service is horrible to say the least.