Unacceptable Delay in Parts for New Jaecoo J5 Repair

I was involved in an accident 2 months ago with my new Jaecoo J5, and although my insurance approved the repairs shortly thereafter, I am still waiting for parts from Chery/Jaecoo to proceed with the repairs.

I have escalated this matter multiple times with the customer care department, however the response and assistance received have been extremely disappointing and unhelpful. To date, there has been no urgency, accountability, or clear communication regarding when the parts will be available.

I was informed that the supplier responsible is Chery Germiston, yet despite continuous follow-ups, I remain without a vehicle while still paying for it monthly. It is unacceptable for customers to experience such lengthy delays on a new vehicle due to unavailable parts.

At this point, I no longer know who to escalate this matter to, as Chery has not been proactive in resolving the issue. I urgently request intervention, transparency, and a clear resolution timeline.