Unsatisfactory after sales service

Good evening I trust this email finds you well

Please see below email to which I did not receive a response.

I took in the vehicle again today, 21 April 2026, only to be told that no fault can be picked up and unfortunately some vehicles just do not have a history of faults stored on the vehicle.

I do not want this vehicle as I feel unsafe on the road with it.

I am a female who travels alone. On both occasions I was alone at night in unsafe spaces when the engine light came on and the vehicle went into limp mode.

I expect a resolution soon to this matter as I refuse to drive an unsafe a car that is not roadworthy. It feels as if Chery Durban is not concerned about the safety of their clients. A vehicle is a big and expensive product.

Kindly ensure that someone has the decency to at least acknowledge this matter.

I am writing to formally lodge a complaint regarding my Chery Tiggo 4, purchased in 2024 from Chery Umgeni.

Since taking ownership of the vehicle, I have experienced the following ongoing issues:

1. A squeaky noise that was present from the very beginning when I took ownership of the vehicle. 2. A steering rack fault that developed in mid-2025. 3. The engine warning light illuminated on 19 March 2026. I took the vehicle to Chery Umgeni on 20 March 2026, where I was informed that no fault could be detected. 4. The engine warning light illuminated again on 15 April 2026.

I wish to bring to your attention that the engine warning light issue only began occurring after my 15 000km service was conducted. I find this timing highly significant and believe it warrants serious investigation into whether the service may have contributed to or caused this fault.

I am deeply concerned about the safety of this vehicle. On both occasions that the engine light appeared, I was driving in heavy traffic and had to urgently find a place of safety — it was not possible to photograph the warning light under those dangerous circumstances. I find it unacceptable that I am being asked to provide photographic evidence of a fault that occurs unpredictably while I am driving in traffic. My safety and the safety of other road users must take priority.

The fact that the same fault has now occurred twice, and that Chery Umgeni was unable to identify the cause on the first occasion, leaves me with no confidence in the roadworthiness of my vehicle. I am genuinely scared to drive it.

I will be taking the vehicle back to Chery Umgeni on 21 April 2026. I have been advised that I need to book it in as a service in order for it to be attended to. I find this concerning, as the recurring engine warning light is a fault that requires urgent diagnostic investigation — not a routine service booking. I am proceeding with the appointment regardless, but I want it on record that I believe this issue warrants more than a standard service.

I am requesting the following urgent actions: 1. A full and thorough diagnostic inspection of the vehicle at no cost to me. 2. A clear written report of all findings. 3. A courtesy vehicle while the inspection and any repairs are carried out. 4. A formal response outlining how Chery South Africa intends to resolve these recurring issues.

I trust that Chery South Africa takes customer safety seriously and will treat this matter with the urgency it deserves.