Unsafe Go Karting - Hole in floor panel

I went karting at Century Karting on Sunday the 19th of July and paid R140 for 15 laps in which a firstly I had to wait around 1h30min as there was only 3 Go Karts working and all races of 4 or more people had to be split taking double the time. Finally when I got into my kart i would racing with which was kart 11 I felt felt my foot hopping up and down when i wanted to break at that time i had no idea what it was but it felt very uncomfortable. when the race was finally over i got out the kart and found there was a hole in the foot panel and that my foot was hopping on the tar the entire time ruining my sneaker which is not even two weeks old. I would like Century Karting to replace my sneaker or the money that it cost as this is due to the lack of maintenance on their side. Its pathetic that you can even charge somebody to race in such poorly maintained karts. My Kart would even move forward if I did not press down on the breaks. I really would like action taken.