Electricity advance ***** by Capitec

On the 7th of march this year ,I made and advance electricity purchase of R50 of which the bank never generated a token for but the transaction went through ,I called into the customer service line to only be told the matter will be escalated but never was . I was never called to be updated on the case till to date . I called again a number of times to be driven from pillar to post yet no assistance was offered,they went as far as hanging up my calls . They deducted the R50 payment from my account for the electricity that I never received 17 days later .Thats just *****