Don't book with these disaster resorts if your money means anything to you..

I booked at Cayley Mountain lodge for the Easter weekend via Booking.com but cancelled due to personal reasons. BEWARE: they debit your account within hours for the full amount(R25k). Cancellation is a disaster: I logged the cancellation on the 28Jan and had to phone them today to check today(3Feb) and it was not actioned yet and they then point you to a 14 day return policy on Booking.com whilst they enjoy the interest of your funds. So I asked the stroppy lady to advise when the refund will be paid and she said it could take 14 days, from when????????? They also need some kind of management approval to release your funds???