Bybel Sentrum *****ulent deductions every week

I am writing to lodge a formal complaint regarding unauthorized recurring deductions from my account after purchasing the children’s Bible study material from Bybelsentrum.

At no point during the purchase process was I clearly informed that this purchase would become a subscription with recurring weekly charges. I only intended to make a once-off purchase for the children’s Bible study material.

I have now discovered that an amount of R480 is being deducted from my account every week without my informed consent. This is unacceptable and appears to be misleading and potentially ******** under South African consumer protection laws, which require businesses to clearly disclose recurring subscription terms before charging customers.

I hereby demand the following:

Immediate cancellation of any subscription or recurring billing linked to my account. Immediate cessation of all future deductions. A full explanation of how and when I allegedly agreed to a subscription. A refund of all unauthorized deductions already taken from my account.

If this matter is not resolved urgently, I will escalate the complaint to the relevant consumer protection authorities and my bank for investigation and charge disputes.

Please treat this matter with urgency and provide written confirmation that the subscription has been cancelled and that no further deductions will occur.