HORRIBLE SHOCKING RUDE SERVICE

As a loyal Client of many years I am utterly disappointed in the shocking service. Granville from Business Images failed to follow one simple instruction to deliver an urgent order to a seperate address that was specified twice. Needless to say the order was delivered to the incorrect address and when the driver was told what the correct address is and that the order could not be accepted he sighed and was rude. I followed up multiple times trying to get this sorted and was promised to be called back in a few minutes as the order would be delivered on Friday still. I was NOT phoned back. No apology. No explanation nothing. Nearly a week later and the order STILL has not been delivered. I was called by Granville and after he was extremely rude he put me through to a so called manager named Brian. What a ****y and arrogant man. I have never in my life had a "manager" immediately tell me when I say I am unhappy that he sits across from Granville and Granville did nothing wrong. Not apologize or try understand my issue. He immediately arrogantly tells me there is no issue. He proceeds to laugh while I explain the problem and interrupts me multiple times. I will never recommend Granville or Brian or Business Images as a whole. Incompetent and horrible service.