Burger King South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Burger King South Africa is facing significant customer experience challenges across nearly every operational area. Customers repeatedly describe wrong or missing orders, rude or dismissive staff, cold or substandard food, excessive wait times even at drive-thrus, and recurring stock shortages on advertised promotions. Isolated positive experiences exist at specific branches, but the overwhelming sentiment reflects frustration with inconsistency, poor complaint handling, and unresolved refund disputes across multiple branches nationwide.
TrustIndex
2
Jul '25 - Jun '26
Based on recent customer reviews, Burger King South Africa is facing significant customer experience challenges across nearly every operational area. Customers repeatedly describe wrong or missing orders, rude or dismissive staff, cold or substandard food, excessive wait times even at drive-thrus, and recurring stock shortages on advertised promotions. Isolated positive experiences exist at specific branches, but the overwhelming sentiment reflects frustration with inconsistency, poor complaint handling, and unresolved refund disputes across multiple branches nationwide.
The most common complaint about Burger King South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Order Accuracy & Delivery. Customers report missing burgers, wrong items, incorrect modifications, and undelivered Uber Eats and MrD orders. Refunds for failed kiosk transactions are routinely unresolved. Complaints about kiddies meal toys being out of stock despite full price charges are a recurring frustration across many branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I ordered a chicken and bacon ****in at Burger King Sam Ntuli Mall via drive thru. I had to wait 15 minutes in the car for the order until I decided to go inside only to find the workers chatting along without any sense of urgency for my order
1 reviews | Active since Jan 2020
I ordered a chicken and bacon ****in at Burger King Sam Ntuli Mall via drive thru. I had to wait 15 minutes in the car for the order until I decided to go inside only to find the workers chatting along without any sense of urgency for my order
1 reviews | Active since Jan 2020
Very disappointing experience at Burger King Mall of the North, Polokwane. I did not receive my complete order, (only realising this when driving back home 60km) even though the lady at the collection point checked the order against the slip before handing it to me. She was utterly rude, unfriendly, and showed no interest in helping. Good customer service starts with treating customers with respect and ensuring orders are correct. Unfortunately, this experience fell far below expectations. (Time: about 15h20)
1 reviews | Active since Jan 2020
Very disappointing experience at Burger King Mall of the North, Polokwane. I did not receive my complete order, (only realising this when driving back home 60km) even though the lady at the collection point checked the order against the slip before handing it to me. She was utterly rude, unfriendly, and showed no interest in helping. Good customer service starts with treating customers with respect and ensuring orders are correct. Unfortunately, this experience fell far below expectations. (Time: about 15h20)
1 reviews | Active since Jan 2020
Burger King Regina Mundi Drive Thru! Very pathetic service, I waited for 8 minutes before placing my order, and another 6 minutes to Pay! And waited again, what is the Drive Thru SLA!? One would think it’s faster to be on the drive thru!! I’m so upset that I had to yell at someone who gives a good service. managers need to pay attention to this matter urgently!!!
1 reviews | Active since Jan 2020
Burger King Regina Mundi Drive Thru! Very pathetic service, I waited for 8 minutes before placing my order, and another 6 minutes to Pay! And waited again, what is the Drive Thru SLA!? One would think it’s faster to be on the drive thru!! I’m so upset that I had to yell at someone who gives a good service. managers need to pay attention to this matter urgently!!!
1 reviews | Active since Jan 2020
You expect to be greeted properly when at a drive thru. Not just go to front window. When at front window. Gi inside. How rude. Never go through that drive though. Doesn't deserve support. Why do your systems not work
1 reviews | Active since Jan 2020
You expect to be greeted properly when at a drive thru. Not just go to front window. When at front window. Gi inside. How rude. Never go through that drive though. Doesn't deserve support. Why do your systems not work
1 reviews | Active since Jan 2020
After standing almost an hour in the drive through for two Bar one and one Nutella King Fusions, i got one Oreo and Two Bar one King Fusions. The Bar one's had very little sauce on and the Ice Cream was already very soft. I feel this is really a waste of money and time.
1 reviews | Active since Jan 2020
After standing almost an hour in the drive through for two Bar one and one Nutella King Fusions, i got one Oreo and Two Bar one King Fusions. The Bar one's had very little sauce on and the Ice Cream was already very soft. I feel this is really a waste of money and time.
Burger King South Africa has a TrustIndex of 2 out of 10 on Hellopeter, based on 252 reviews in the last 12 months. Hellopeter has tracked Burger King South Africa across 2,148 total reviews. How is the TrustIndex calculated? →
