Buffalo Couriers

Based on recent customer reviews, Buffalo Couriers shows a deeply polarised customer experience. Individual drivers, particularly Mlungisi Maseko, Brian Khonziwe, Maleho Seleke and Kaveer Singh, attract consistent praise for professionalism and communication. However, systemic failures in delivery reliability, call centre support, parcel safety and returns handling generate widespread frustration. The gap between excellent driver-level service and poor operational execution defines this business.

The most common complaint about Buffalo Couriers, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (4.0/10). Frontline drivers like Mlungisi, Brian and Kaveer earn strong praise, but call centre agents are widely described as rude, dismissive and unable to escalate. Customers report dropped calls, useless WhatsApp bots, unanswered emails and managers who never return calls.

Buffalo Couriers has a TrustIndex of 5.3 out of 10 on Hellopeter, based on 1,661 reviews in the last 12 months. They reply to 1% of negative reviews, typically within 1 hour 37 min. Hellopeter has tracked Buffalo Couriers across 8,633 total reviews. How is the TrustIndex calculated? →