Disgusting ****roach infested Breakers r0oom 218

I was booked in unit 218 for the duration 31/12/2025 to 05/01/2026, by a so called Agent as these unit its privately owned. On arrival I realised the ****roaches are going to remove me from my bed and through me into the see. It was a traumatic health hazard for my whole family. We tried to contact the so called Agent for the whole week but she did not bother to even reply our messages. On check out I approached the General Manager whojust said the rooms are privately owned there is nothing she can do. I do not think he was right because owners cannot have unfettered powers to jeopardise the health of all hotel dwellers for the reason he mentioned. Around the 5th or 7th of January the so called Agent texted me and told she only works from the 5th/01/2026. As it is a practise they also make cheap promises that for the inconvenience they will refund some money. In my case she said R300-00/day off my paid amount. You as the owner of the unit if you gave her the money just be informed that she did not give me the money or if you never promised to pay me anything these are the lies they tell us. At booking I requested an invoice and she sent me something with sales tax provision. In SA we do not use sales tax we use Vat. You owners are you not able to choose decent people with decent WhatsApp profiles at least to show respect for us as clients? The Manager Of Breakers cant you show respect for all of your clients by managing these things as well. In my view you are ruining a good brand because of so called private rooms. .