BAD CUSTOMER SERVICE & QUALITY OF PRODUCT

Extremely exhausted & tired with going back & fourth with this company. Had my Sealy King Mattress changed 4 times over a period of 5 Years due to the poor quality of the product. I have spent several thousands of rands paying many warranty excess fees not forgetting getting the rudeness of the staff and unwillingness to be efficient in their duties.

This year in March 2024 i paid an exorbant fee and was replaced with a new mattress. In July 2024 the mattress is now deffective again which is now leading me to sever back pains.

I have laid a formal complaint on the 22nd of July 2024 and up till today 2024/08/06 No one has called to assist me or emailed me.

My email was Directed to Rachel Shabangu / Palesa Serfume & sleepwarranty (BravoBrands) with subject : S272724 MATTRESS COMPLAINT MRS C NAIDOO

I am now very frustrated & recommend the public to refrain from using their service's