POOR SERVICE RECEIVE

I have asked for a settlement amount to get my Bradlows account in full. Settlement letter received on the 23 April 2026 and the settlement amount was valid till the 30 April 2026. The amount that was provided was R15,312.57. On the 30 April 2026 I paid the full settlement amount of R 15,312.57 to the account and forward the proof of payment to [email protected], [email protected] and [email protected].

From day one (1) after I paid my account in full as per settlement, I am struggling to obtain a paid-up letter on the Bradlows account. On Wednesday, 06 May 2026 I received and email from [email protected] from a guy named Jabu stating that the paid-up letter will take 3 days for me to receive. I followed up again this morning and then Elisa Hlalele revert back to me stating that it takes 7 business days, so what happened from the 06 May 2026 to the 11 May 2026. Are they too lazy to do their work? Jabu reverted back to me informing me that I still need to pay R331.37 to get my account settled.

I am refusing that and I want my paid-up letter. Just think to yourself. You ask for a settlement letter, obtain the settlement letter and on the settlement letter it state that the amount will expire on the 30 April 2026, you made the payment on the 30 April 2026 and now they want you to pay more. I am sorry, this sounds like ***** to me.

Stop playing around and close my account and forward me the paid up and account letter. I am done begging.