boss auto spend and spend

i bought 4 coil pack for polo clp , it was on 20 april 2026 . they cost me R1200 for 4 of them , 2 were not fire ring when they were installed and i called the company they said they needed the order number and i requested the number from the guy who was helping me when i order because they were updating their system that is why i could buy on line but by phone. i send from pilar to post i was never taken serious and today the third coil pack is not fire ring , 0768138871 k matlala