Disgusting and disappointing service by Bolt - Now they refuse to delete my account

Bolt SA is the worst app to date. Took a ride to Olive Convention Centre and the driver was driving at 40k which is below the speed limit. His interest in his music was more than concentrating in getting me to my destination. When questioned about it he reverted to making ****** remarks against Indians and also further highlighting the comments made by Whites against Indians and how he was supporting this. He also stated that he did not like me, like I cared about what he thought about me. I sat in the vehicle silently as I feared what he could do as I was alone in the vehicle with this arrogant and aggressive driver. When I jumped off the vehicle. I told him that he should not be a Bolt driver as he was a ****** and he swore at me with vulgar languages. He later lodged a complaint against me claiming that I threatened to assault him which was a lie. If that was the case, why didn't he report the matter to the police officers present at the spot I jumped off. I now am trying to delete my account and Bolt is not allowing me to. The various agents I spoke to are also refusing to delete my account. I am now in the process of reporting Bolt to the Dept of Transport.