Bob Martin
Unclaimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Bob Martin
Unclaimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 10:26
Pamper Wet Cat Food Multipack Pate Flavoured (12 x 85g) - CONTAIMINATED
My daughter purchased a box of Pamper Wet Cat Food Multipack Pâté (12 x 85g). When she opened the box, all the sachets appeared normal. However, after feeding her cat with the first sachet, the cat later vomited severely. At the time, she did not suspect the food and fed the cat again the following day — the same reaction occurred. Thinking it might have been an issue with that specific sachet, she tried a new, sealed one from the same box. Unfortunately, the cat had the same reaction again. It’s important to note that none of the sachets initially showed any visible defects. A few days later, she noticed that two unopened sachets in the box had started to swell. She lodged a complaint with Bob Martin on 11 March. They responded on 12 March, stating they would investigate and arrange collection of the spoiled food — which never happened. On 2 April, Bob Martin issued an official response explaining that the issue may have been caused by pouch damage during transport or storage, allowing air and microorganisms to enter and spoil the product. While this acknowledges a fault on their side, there has been no reimbur*****t for the defective product. *** !!! This is extremely disappointing. The situation could have been far worse, and the lack of proper follow-through and accountability is concerning. Based on this experience, I would strongly advise other consumers to change your brand from Bob Martin and not purchasing anything from this brand.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 10:26
Pamper Wet Cat Food Multipack Pate Flavoured (12 x 85g) - CONTAIMINATED
My daughter purchased a box of Pamper Wet Cat Food Multipack Pâté (12 x 85g). When she opened the box, all the sachets appeared normal. However, after feeding her cat with the first sachet, the cat later vomited severely. At the time, she did not suspect the food and fed the cat again the following day — the same reaction occurred. Thinking it might have been an issue with that specific sachet, she tried a new, sealed one from the same box. Unfortunately, the cat had the same reaction again. It’s important to note that none of the sachets initially showed any visible defects. A few days later, she noticed that two unopened sachets in the box had started to swell. She lodged a complaint with Bob Martin on 11 March. They responded on 12 March, stating they would investigate and arrange collection of the spoiled food — which never happened. On 2 April, Bob Martin issued an official response explaining that the issue may have been caused by pouch damage during transport or storage, allowing air and microorganisms to enter and spoil the product. While this acknowledges a fault on their side, there has been no reimbur*****t for the defective product. *** !!! This is extremely disappointing. The situation could have been far worse, and the lack of proper follow-through and accountability is concerning. Based on this experience, I would strongly advise other consumers to change your brand from Bob Martin and not purchasing anything from this brand.
0
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 10:09
box Pamper Wet Cat Food Multipack Pate Flavoured (12 x 85g) CONTAIMINED
My daughter purchased a box of Pamper Wet Cat Food Multipack Pâté (12 x 85g). When she opened the box, all the sachets appeared normal. However, after feeding her cat with the first sachet, the cat later vomited severely. At the time, she did not suspect the food and fed the cat again the following day — the same reaction occurred. Thinking it might have been an issue with that specific sachet, she tried a new, sealed one from the same box. Unfortunately, the cat had the same reaction again. It’s important to note that none of the sachets initially showed any visible defects. A few days later, she noticed that two unopened sachets in the box had started to swell. She lodged a complaint with Bob Martin on 11 March. They responded on 12 March, stating they would investigate and arrange collection of the spoiled food — which never happened. On 2 April, Bob Martin issued an official response explaining that the issue may have been caused by pouch damage during transport or storage, allowing air and microorganisms to enter and spoil the product. While this acknowledges a fault on their side, there has been no reimbur*****t for the defective product. *** !!! This is extremely disappointing. The situation could have been far worse, and the lack of proper follow-through and accountability is concerning. Based on this experience, I would strongly advise other consumers to change your brand from Bob Martin and not purchasing anything from this brand.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 10:09
box Pamper Wet Cat Food Multipack Pate Flavoured (12 x 85g) CONTAIMINED
My daughter purchased a box of Pamper Wet Cat Food Multipack Pâté (12 x 85g). When she opened the box, all the sachets appeared normal. However, after feeding her cat with the first sachet, the cat later vomited severely. At the time, she did not suspect the food and fed the cat again the following day — the same reaction occurred. Thinking it might have been an issue with that specific sachet, she tried a new, sealed one from the same box. Unfortunately, the cat had the same reaction again. It’s important to note that none of the sachets initially showed any visible defects. A few days later, she noticed that two unopened sachets in the box had started to swell. She lodged a complaint with Bob Martin on 11 March. They responded on 12 March, stating they would investigate and arrange collection of the spoiled food — which never happened. On 2 April, Bob Martin issued an official response explaining that the issue may have been caused by pouch damage during transport or storage, allowing air and microorganisms to enter and spoil the product. While this acknowledges a fault on their side, there has been no reimbur*****t for the defective product. *** !!! This is extremely disappointing. The situation could have been far worse, and the lack of proper follow-through and accountability is concerning. Based on this experience, I would strongly advise other consumers to change your brand from Bob Martin and not purchasing anything from this brand.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 19:45
Metal in a Pampers Royal Fishies biscuit
On 21 February 2026, I noticed a piece of metal in one of the Pampers Royal Fishies biscuits, made by Bob Martin. I took a photo, kept the biscuit, and contacted Bob Martin's customer care online. It was arranged that the biscuit in question, as well as the rest of the biscuits in the package, be fetched for investigation. I asked to be informed about the outcome, and would have thought the product should be withdrawn until it was ascertained to be safe. This did not happen. After several calls to the Bob Martin customer line, requesting feedback, I have heard nothing. Does the company have something to hide? Have any cats suffered from unknown stomach ailments? A worrying concern. I was sent a voucher for R150 to replace the product, which I certainly will not use. I expect Bob Martin to contact and update me, and if the metal in the biscuit points to machine fault or similar, the product to be withdrawn immediately.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 19:45
Metal in a Pampers Royal Fishies biscuit
On 21 February 2026, I noticed a piece of metal in one of the Pampers Royal Fishies biscuits, made by Bob Martin. I took a photo, kept the biscuit, and contacted Bob Martin's customer care online. It was arranged that the biscuit in question, as well as the rest of the biscuits in the package, be fetched for investigation. I asked to be informed about the outcome, and would have thought the product should be withdrawn until it was ascertained to be safe. This did not happen. After several calls to the Bob Martin customer line, requesting feedback, I have heard nothing. Does the company have something to hide? Have any cats suffered from unknown stomach ailments? A worrying concern. I was sent a voucher for R150 to replace the product, which I certainly will not use. I expect Bob Martin to contact and update me, and if the metal in the biscuit points to machine fault or similar, the product to be withdrawn immediately.
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 20:00
Pay high prices for products that were mouldy but havent had any customer service about my complaint
On 24 Dec2025 I bought 2 bags of Beeno 120g Dental chews (1 small and 1 med) I wrapped them for my dogs and on Chirstmas day opened them and they were all mouldy, I was away until 05 Jan 2026 so decided to send the a complaint via the website. This was done on 28 Dec 2025. I received a copy of the info I supp**** which included my slip, the photos as well as the batch info on the packet as I was not able to take the product back to the place as I was in a different province. I sent a follow up mail on 21 Jan 2026 and have still not heard anything back from them. I know its only R140 but I still feel like I lost out on R140. I mean, it wasnt even as if I could use the product and it broke. It was mouldy from the day I purchased it. I am so disappointed. I have never spent money on chews but wanted to treat my pups. Beeno / Bob Martin will never see another cent from me purely due to the lack of customer service.
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 20:00
Pay high prices for products that were mouldy but havent had any customer service about my complaint
On 24 Dec2025 I bought 2 bags of Beeno 120g Dental chews (1 small and 1 med) I wrapped them for my dogs and on Chirstmas day opened them and they were all mouldy, I was away until 05 Jan 2026 so decided to send the a complaint via the website. This was done on 28 Dec 2025. I received a copy of the info I supp**** which included my slip, the photos as well as the batch info on the packet as I was not able to take the product back to the place as I was in a different province. I sent a follow up mail on 21 Jan 2026 and have still not heard anything back from them. I know its only R140 but I still feel like I lost out on R140. I mean, it wasnt even as if I could use the product and it broke. It was mouldy from the day I purchased it. I am so disappointed. I have never spent money on chews but wanted to treat my pups. Beeno / Bob Martin will never see another cent from me purely due to the lack of customer service.
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Anonymous
1 reviews | Active since Jan 2020
25 Nov 2025, 05:41
Been biscuits ( torn inside )
I’m extremely disappointed with Bob Martin Beno biscuits. I found a thorn-like object inside one of the biscuits, which could have harmed my small dog. When I contacted customer service, they showed no genuine concern for my dog’s safety and were only focused on details like barcodes and expiry dates. They didn’t ask about my dog’s well-being or offer any solution. This lack of professionalism and care is unacceptable. I strongly advise pet owners to avoid these biscuits for the safety of their furry friends. Rating: -5
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Anonymous
1 reviews | Active since Jan 2020
25 Nov 2025, 05:41
Been biscuits ( torn inside )
I’m extremely disappointed with Bob Martin Beno biscuits. I found a thorn-like object inside one of the biscuits, which could have harmed my small dog. When I contacted customer service, they showed no genuine concern for my dog’s safety and were only focused on details like barcodes and expiry dates. They didn’t ask about my dog’s well-being or offer any solution. This lack of professionalism and care is unacceptable. I strongly advise pet owners to avoid these biscuits for the safety of their furry friends. Rating: -5
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Anonymous
1 reviews | Active since Jan 2020
7 Aug 2025, 07:04
Packaging name misleading.
I bought the same flavour as always WITH the colourfull.picture on the package of what it looks like. When I opened it at home the catfood looked different from what I always buy. When I tried to speak to them they asked me for R15 to ask a question and asked did the cats not like the food..The hated it. They would not communicate with me before paying the R15 into their account. I refused.
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Anonymous
1 reviews | Active since Jan 2020
7 Aug 2025, 07:04
Packaging name misleading.
I bought the same flavour as always WITH the colourfull.picture on the package of what it looks like. When I opened it at home the catfood looked different from what I always buy. When I tried to speak to them they asked me for R15 to ask a question and asked did the cats not like the food..The hated it. They would not communicate with me before paying the R15 into their account. I refused.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2025, 10:05
BOB MARTIN BON APPETIT CAT FOOD - Ingredients!!!
I have called and e-mailed Bob Martin since November 2024 requesting ALL the ingredients in the Bon Appetit Cat food on NUMEROUS occasions, and to-date have received NO positive response except an e-mail on 3 March 2025 from Consumer Enquiries stating - "We apologise for the inconvenience caused, kindly note that we waiting feedback from a department that has all the information. We will revert soonest". I am STILL waiting. Their non responsiveness is VERY concerning & tells me the ingredients are suspicious, hence no information is given to me. I am going to have their food tested by a professional and will post the results on social media. Recently I noticed that the tins I purchased look very different to what they normally look like. Please avoid purchasing their products as their service is DISGUSTING!!!!!
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Anonymous
1 reviews | Active since Jan 2020
4 May 2025, 10:05
BOB MARTIN BON APPETIT CAT FOOD - Ingredients!!!
I have called and e-mailed Bob Martin since November 2024 requesting ALL the ingredients in the Bon Appetit Cat food on NUMEROUS occasions, and to-date have received NO positive response except an e-mail on 3 March 2025 from Consumer Enquiries stating - "We apologise for the inconvenience caused, kindly note that we waiting feedback from a department that has all the information. We will revert soonest". I am STILL waiting. Their non responsiveness is VERY concerning & tells me the ingredients are suspicious, hence no information is given to me. I am going to have their food tested by a professional and will post the results on social media. Recently I noticed that the tins I purchased look very different to what they normally look like. Please avoid purchasing their products as their service is DISGUSTING!!!!!
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2025, 02:51
Bob Martin Service Atrocious!!!
I've been trying to contact them since last year via their website, consumer e-mail address & telephone & have still not received a response about the ingredients in their Bon Appetit mousse cat food which makes me think they have something to hide!!! Disgusting service!!!!
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2025, 02:51
Bob Martin Service Atrocious!!!
I've been trying to contact them since last year via their website, consumer e-mail address & telephone & have still not received a response about the ingredients in their Bon Appetit mousse cat food which makes me think they have something to hide!!! Disgusting service!!!!
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