SP
Stuart P
Active since May 2017
8
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0
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Reviews
8 reviews2 months ago
Pamper Wet Cat Food Multipack Pate Flavoured (12 x 85g) - CONTAIMINATED
My daughter purchased a box of Pamper Wet Cat Food Multipack Pâté (12 x 85g). When she opened the box, all the sachets appeared normal. However, after feeding her cat with the first sachet, the cat later vomited severely. At the time, she did not suspect the food and fed the cat again the following day — the same reaction occurred. Thinking it might have been an issue with that specific sachet, she tried a new, sealed one from the same box. Unfortunately, the cat had the same reaction again. It’s important to note that none of the sachets initially showed any visible defects. A few days later, she noticed that two unopened sachets in the box had started to swell. She lodged a complaint with Bob Martin on 11 March. They responded on 12 March, stating they would investigate and arrange collection of the spoiled food — which never happened. On 2 April, Bob Martin issued an official response explaining that the issue may have been caused by pouch damage during transport or storage, allowing air and microorganisms to enter and spoil the product. While this acknowledges a fault on their side, there has been no reimbur*****t for the defective product. *** !!! This is extremely disappointing. The situation could have been far worse, and the lack of proper follow-through and accountability is concerning. Based on this experience, I would strongly advise other consumers to change your brand from Bob Martin and not purchasing anything from this brand.
0 replies
2 months ago
box Pamper Wet Cat Food Multipack Pate Flavoured (12 x 85g) CONTAIMINED
My daughter purchased a box of Pamper Wet Cat Food Multipack Pâté (12 x 85g). When she opened the box, all the sachets appeared normal. However, after feeding her cat with the first sachet, the cat later vomited severely. At the time, she did not suspect the food and fed the cat again the following day — the same reaction occurred. Thinking it might have been an issue with that specific sachet, she tried a new, sealed one from the same box. Unfortunately, the cat had the same reaction again. It’s important to note that none of the sachets initially showed any visible defects. A few days later, she noticed that two unopened sachets in the box had started to swell. She lodged a complaint with Bob Martin on 11 March. They responded on 12 March, stating they would investigate and arrange collection of the spoiled food — which never happened. On 2 April, Bob Martin issued an official response explaining that the issue may have been caused by pouch damage during transport or storage, allowing air and microorganisms to enter and spoil the product. While this acknowledges a fault on their side, there has been no reimbur*****t for the defective product. *** !!! This is extremely disappointing. The situation could have been far worse, and the lack of proper follow-through and accountability is concerning. Based on this experience, I would strongly advise other consumers to change your brand from Bob Martin and not purchasing anything from this brand.
0 replies
34 months ago
Toyota East Rand Are ******s
Been ****** by Toyota East Rand. I purchase of a second-hand Honda CRV 2L Comfort 2013 from East Rand Toyota in January 2021. At the time of purchase, I made a specific request to the salesperson, Nico Strydom, and Pat Potgieter (Business Manager) to have the material seats and panels replaced with genuine leather, not Artificial leather/ Leatherette. Recently, a crack/tear has appeared on the driver's seat of the vehicle. Concerned about the issue, I took the car to Leatherboyz Automotive Interior Specialists in Centurion for repair. To my dismay, they informed me that the interior is not made of real leather, contrary to what I paid for. As indicated in the attached invoice, I paid R9800.00 for genuine leather, not synthetic leather, and this was back in 2021. According to Leatherboyz Automotive Interior Specialists, the cost to reupholster a vehicle of this size in synthetic leather is currently around R5K, while using real leather would cost just over R11K. This situation is truly disheartening, as I trusted that a company carrying the Toyota badge, such as East Rand Toyota, would uphold its reputation and provide the quality products it claims to offer.
0 replies
45 months ago
ASUS Useless after sales support, DO NOT BUY their over priced products.
Useless after sales support, DO NOT BUY their over priced products. Have a R7000 Asus router and you cannot get support or parts for, a simple power supply replacement for the RT AC 5300 is not available from Asus or there or their resellers in South Africa.
0 replies
68 months ago
Defy Gemini DBO475 oven - No after Sales Services ! No Spares !
I have a Defy Gemini DBO475 oven which cost around R8000, I need a complete door which I order via the Defy accredited service centre in Centurion almost 3 weeks ago, The service centre says they have received some of the parts but are missing the 2 pieces of glass. I phone weekly but get the same response "we are waiting for the glass from Defy" Honestly does defy not keep spare for their products ?? The after sales services is terrible from Defy !
0 replies
79 months ago
Lost Luggage and ruined trip
A trip, 6 months of planning and a lot of money for a once in a lifetime experience and one mistake from the airline has ruined it. Luggage never made it on the connecting flight the Sunday morning. The cruise ship left and according to the airline the bag would meet me at the next port. It is now Tuesday evening, no luggage. They say the bag will be in the port Wednesday morning....AFTER the ship has departed the night before. All they say is buy whats needed and the insurance will refund you. After so much is spent on the trip its not easy to find extra cash. Now the wait to see if it reaches the next port. All warm clothes, walking shoes and PRESCRIPTION medication are in the luggage. The s**** excursions are now not a possibility as its is hours of walking and the clothes and shoes are not here, That means a holiday of R79000.00 is ruined and basically spent on a boat unable to see the sites due to the incompatibly of the airline. NOBODY updates you expect for one guy in South Africa - Pedro. Its great that the insurance will refund you for clothes but how does that help missing out on everything this trip was meant to be
0 replies
109 months ago
MWEb Worst Help Desk Ever
<p>I try to report a fault to mweb , I wait 15 minutes to be told I needto be transfered even though I slect the right voice prompts , when trafer after another F#$%$# 15minutes the agent drops the F#%$# call!!!</p> <p> </p> <p>The MWEB is the possibly the worst internet provider around. I will be looking to terminate my contract !!!</p>
1 reply
110 months ago
Tekkie Town : Selling Reject Shoes and not willing to exchange them
<p>Tekkie Town - I bought a pair of Asics tekkies which broke after 5 months of normal wearing on weekends and they are unwilling to replace them. I paid R1099.00 for the shoes only to find out the material covering the toe area broke through. I sent this in to Tekkie town in Woodlands Boulevard Pretoria who said the head office declined the replacement , when I asked if they can send me the email explaining why they said they could not !</p> <p>I'm not going to leave this here. I want it sorted out ASAP. </p> <p>It's proof that they sell "old" stock with defects at a over rated prices , I have never had a pair of tekkies break like this , in fact I have similar pair of tekkies (New Balance) which are 4 years old with similar material cover the toe area which has no sign of breaking !!!</p> <p> </p> <p>This is robbery , where the warranty on the product sold ?</p>
2 replies
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8 (100%)