Boa seapoint
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Boa seapoint
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Jenna B
1 reviews | Active since Sept 2025
10 Sept 2025, 14:41
Speak up when the service you paid for was not what you received.
I RARELY make a complaint , this is my first hello Peter review but I’m extremely disappointed by Boa Sea Points customer service. I have been doing my nails for years all over Cape Town and expected way more from Boa Salons. My nails took around 3 hours + to do a simple short, square acrylic set (no nail art). After a week all my acrylic nails have popped off , it’s been exactly a week and 3 days now since getting my nails done. My nails were all different lengths, the acrylic was bumpy, uneven, thick, lifting and chipping. The colour and reference picture I used looked nothing like the service I received. While my nail tech was friendly and welcoming, this review is not about her character but rather about the shocking customer service I received afterwards. When I called to make a complaint, I was told it was “time for a fill” and that nothing could be done, despite the fact that my nails did not even last a full week. All I asked for was a refund. When I requested the consultant’s name during the call, the phone was put down on me. I called back three to four times and my calls were ignored. Half an hour later, I called again and was given a number to send my complaint to, which I did, but yet still no response. This entire experience was pathetic. My time and money were wasted, and I will never return to this salon, not even if they offer a free fix. I am well aware of the correct salon standards and service expectations, and this was far below them. Out of all the salons and nail techs I have been to in Cape Town, this is by far the worst experience I have had and mind you the only formal complaint I’ve ever made. Absolutely disappointing.
Helpful (0)
|Replies (0)JB
Jenna B
1 reviews | Active since Sept 2025
10 Sept 2025, 14:41
Speak up when the service you paid for was not what you received.
I RARELY make a complaint , this is my first hello Peter review but I’m extremely disappointed by Boa Sea Points customer service. I have been doing my nails for years all over Cape Town and expected way more from Boa Salons. My nails took around 3 hours + to do a simple short, square acrylic set (no nail art). After a week all my acrylic nails have popped off , it’s been exactly a week and 3 days now since getting my nails done. My nails were all different lengths, the acrylic was bumpy, uneven, thick, lifting and chipping. The colour and reference picture I used looked nothing like the service I received. While my nail tech was friendly and welcoming, this review is not about her character but rather about the shocking customer service I received afterwards. When I called to make a complaint, I was told it was “time for a fill” and that nothing could be done, despite the fact that my nails did not even last a full week. All I asked for was a refund. When I requested the consultant’s name during the call, the phone was put down on me. I called back three to four times and my calls were ignored. Half an hour later, I called again and was given a number to send my complaint to, which I did, but yet still no response. This entire experience was pathetic. My time and money were wasted, and I will never return to this salon, not even if they offer a free fix. I am well aware of the correct salon standards and service expectations, and this was far below them. Out of all the salons and nail techs I have been to in Cape Town, this is by far the worst experience I have had and mind you the only formal complaint I’ve ever made. Absolutely disappointing.
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Replies (0)MH
Mia H
1 reviews | Active since Apr 2023
3 Sept 2025, 09:07
Horrible experience
I am so disappointed in the service I have received especially because I am a regular customer. The technician that did my nails did a terrible job, I haven’t even had my nails for a week but they have already started lifting. None of the nails are the same length, they are all odd lengths. No care was put into my cuticles and the nails job just looks lazy and unprofessional. The acrylic application is bumpy and uneven. It honestly looks like I did my own nails at home (pretty sure I would have done it better) On top of that, my nail technician could not stop complaining about doing my nails and went on about the amount of effort she had to do. Usually I love getting my nails done but this experience was very off putting and I don’t think Boa Beauty will be seeing me again.
Helpful (0)
|Replies (0)MH
Mia H
1 reviews | Active since Apr 2023
3 Sept 2025, 09:07
Horrible experience
I am so disappointed in the service I have received especially because I am a regular customer. The technician that did my nails did a terrible job, I haven’t even had my nails for a week but they have already started lifting. None of the nails are the same length, they are all odd lengths. No care was put into my cuticles and the nails job just looks lazy and unprofessional. The acrylic application is bumpy and uneven. It honestly looks like I did my own nails at home (pretty sure I would have done it better) On top of that, my nail technician could not stop complaining about doing my nails and went on about the amount of effort she had to do. Usually I love getting my nails done but this experience was very off putting and I don’t think Boa Beauty will be seeing me again.
0
Replies (0)