Terrible Car Purchase Experience

I had a terrible experience with BMW Pietermaritzburg when buying a car from Sbusiso Zondi. We agreed on a fixed all-inclusive budget, but the final deal included unwanted extras like VAPS and tyre cover (adding R20k) plus a R180k balloon payment, all of which I had explicitly rejected. My bank later uncovered these hidden costs that Sbu added without my permission, and I also discovered that Sbu had submitted financing enquiries to multiple banks without my consent or asking me if we could proceed. As someone who works at a bank, this made no sense since I could secure better rates directly, yet he went ahead and shared my documents with several banks without permission.

The dealership promised to service the car before delivery, but I received it with torn seats and they confirmed they changed the battery. I enquired multiple times if they indeed changed the battery, as my BMW app kept giving errors of an unchanged battery. I decided to go to a different dealership and they confirmed the service wasn't done and the batter was last replaced three years ago, despite assurances otherwise. After a week of trading in my car(that they assessed), they asked me to claim under my insurance for a windscreen replacement on my trade-in since it would be more expensive for them to replace it on their side and would be cheaper if insurance pay and they just pay excess. Sbu then made arrangements directly with Glasfit PMB without my consent, took the car to be fixed and told them to send the bill to me to pay.

Overall, the process was dishonest, misleading and frustrating, leaving me with no interest in the car anymore. My mother and close friend were also in the market looking at buying new BMW's, but after telling them my negative experience, it shocked them that such a big company would operate with such dishonesty and they refrained from buying BMW vehicles, as they feared similar treatment. WORST EXPERIENCE EVER!