Unresolved Issues and Poor Service at BMW Kempton Park

I purchased a vehicle from BMW Kempton Park in February 2026 and collected it at the end of the month. While I appreciate the dealership allowing an after-hours collection on a Saturday, my overall experience has been extremely disappointing.

The issues are as follows: 1. Vehicle condition at delivery: The car was handed over in a dirty and unprepared state, far below the standard expected from BMW. 2. Missing standard items: The vehicle was delivered without floor mats, which are standard. Despite repeated assurances from Juan (Sales), I have still not received them nearly a month later. 3. Undisclosed damage: Upon collection, there were paint chips on both side skirts and a scuff on the fuel flap, which were not disclosed prior and were not visible in the advertised photos. 4. Incorrect Offer to Purchase: The initial OTP showed the wrong amount. Although I was told it was acceptable, after finance approval it was revised, causing additional inconvenience. 5. Poor communication: Follow-ups with Juan have been inconsistent, with calls declined and messages often ignored.

I have now escalated the matter to BMW South Africa and expect urgent resolution. I hope BMW Kempton Park takes this feedback seriously and ensures these issues are addressed promptly.