Such a dreadful experience.

Extremely disappointing experience. We had booked this restaurant in advance for my son’s birthday, but when we arrived, they claimed they had no record of our booking. There was no apology or effort to resolve the situation. We had planned to make our son’s birthday party a memorable occasion, but unfortunately, our experience here was very disappointing. To make matters worse, when we asked them to prepare food for our group (around 25 people), they said they had run out of ingredients and couldn’t accommodate us. This shows a complete lack of planning, preparation, and basic professionalism for a confirmed booking. The staff showed no accountability or willingness to assist, and the communication throughout was poor and dismissive. There was no attempt to offer alternatives or manage the situation responsibly. Because of this, we had to take all our guests to another restaurant at the last minute, which was stressful, embarrassing, and completely avoidable. Overall, it was a very disorganised experience, and it reflects poor management and lack of customer care. I would not recommend this place for events or group bookings.