Birchwood Village
Unclaimed Business
|2|1 Reviews (last 12 months)|This business does not respond to reviews
Birchwood Village
Unclaimed Business
|2
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
2|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 Sept 2025, 15:01
Rental agent to avoid
Lovely estate but I strongly advise against renting through Deraine Rentals ***ner: Deon Jacobs). My experience has been very disappointing and feels deliberately misleading. My lease expired on 31 August 2025(as stated in the contract), and I gave notice 1 full months notice as per the contract. Before moving out, I even asked Deon to confirm the termination date in writing, but he never responded. At the outgoing inspection, he signed off that there was no damage to the property and assured me that my deposit would be refunded within 7 days. When I followed up after the 7 days, he suddenly claimed that I should have given 2 months’ notice and that because he didn’t yet have a new tenant, I would forfeit my deposit. This is ******** under the Rental Housing Act, which clearly states that deposits can only be withheld for actual damages or unpaid rent, not because the landlord cannot find a new tenant. This conduct feels dishonest and planned to deceive tenants. After this experience, I checked Google reviews and saw that many others have had similar complaints about Deraine Rentals and deposits. Sadly, I wish I had believed those reviews before signing my lease. Don’t be fooled by Deon’s claims of being a "Christian", his actions do not reflect honesty or integrity. I am now escalating this matter to the Rental Housing Tribunal. I hope this review helps others avoid the same frustration and financial loss.
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Anonymous
1 reviews | Active since Jan 2020
11 Sept 2025, 15:01
Rental agent to avoid
Lovely estate but I strongly advise against renting through Deraine Rentals ***ner: Deon Jacobs). My experience has been very disappointing and feels deliberately misleading. My lease expired on 31 August 2025(as stated in the contract), and I gave notice 1 full months notice as per the contract. Before moving out, I even asked Deon to confirm the termination date in writing, but he never responded. At the outgoing inspection, he signed off that there was no damage to the property and assured me that my deposit would be refunded within 7 days. When I followed up after the 7 days, he suddenly claimed that I should have given 2 months’ notice and that because he didn’t yet have a new tenant, I would forfeit my deposit. This is ******** under the Rental Housing Act, which clearly states that deposits can only be withheld for actual damages or unpaid rent, not because the landlord cannot find a new tenant. This conduct feels dishonest and planned to deceive tenants. After this experience, I checked Google reviews and saw that many others have had similar complaints about Deraine Rentals and deposits. Sadly, I wish I had believed those reviews before signing my lease. Don’t be fooled by Deon’s claims of being a "Christian", his actions do not reflect honesty or integrity. I am now escalating this matter to the Rental Housing Tribunal. I hope this review helps others avoid the same frustration and financial loss.
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Anonymous
1 reviews | Active since Jan 2020
21 Sept 2023, 17:08
Happy Owner
I have the pleasure of owning a property at Birchwood Village. It is a peaceful complex to live in and the units are spacious, compared to a previous complex that I lived in. I have not experienced any problems while living here. There are two shopping centres about 5 minutes in both directions from the complex, which makes life so much easier. The people in the complex are friendly and the guards are always helpful.
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Anonymous
1 reviews | Active since Jan 2020
21 Sept 2023, 17:08
Happy Owner
I have the pleasure of owning a property at Birchwood Village. It is a peaceful complex to live in and the units are spacious, compared to a previous complex that I lived in. I have not experienced any problems while living here. There are two shopping centres about 5 minutes in both directions from the complex, which makes life so much easier. The people in the complex are friendly and the guards are always helpful.
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Anonymous
1 reviews | Active since Jan 2020
10 Aug 2023, 10:59
Terrible
I wouldn’t recommend anyone to move into Birchwood village, the office admistaration is awful, refunds department in particular when you move out, you won't get your deposit back because they will use it for maintenance on things that were already there before moving in.
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Anonymous
1 reviews | Active since Jan 2020
10 Aug 2023, 10:59
Terrible
I wouldn’t recommend anyone to move into Birchwood village, the office admistaration is awful, refunds department in particular when you move out, you won't get your deposit back because they will use it for maintenance on things that were already there before moving in.
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Anonymous
1 reviews | Active since Jan 2020
5 Apr 2022, 10:07
Terrible E
I had quite the terrible experience at Birchwood Village and can attest to the maintenance woes and how they charge you an arm and a leg when you move out for nothing. I kept the unit very well maintained, the pictures at exit inspection even show proof of that but yet, I was charged to repaint the entire unit. I am currently in the process of disputing this. On top of that, I was charged around R3500 for apparently failing to send them a notice that I would be moving out. When they checked their records, I had actually sent it in time and they reversed the amount. I still have not received my key deposit as well. I would stay very far away from any IHS property if I were you.
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Anonymous
1 reviews | Active since Jan 2020
5 Apr 2022, 10:07
Terrible E
I had quite the terrible experience at Birchwood Village and can attest to the maintenance woes and how they charge you an arm and a leg when you move out for nothing. I kept the unit very well maintained, the pictures at exit inspection even show proof of that but yet, I was charged to repaint the entire unit. I am currently in the process of disputing this. On top of that, I was charged around R3500 for apparently failing to send them a notice that I would be moving out. When they checked their records, I had actually sent it in time and they reversed the amount. I still have not received my key deposit as well. I would stay very far away from any IHS property if I were you.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2022, 07:31
Birchwood Village
Moving in to Birchwood Village is not an issue and once you are inside its hell whole, with Thabiso Makgalamela's poor maintenance skills and people skills. On exist trust me you won't get your deposit back due to maintenance that must be done with it. Anyone who wants to buy or rent in Birchwood Village - Chartwell don't waist your time and money!!!!!
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2022, 07:31
Birchwood Village
Moving in to Birchwood Village is not an issue and once you are inside its hell whole, with Thabiso Makgalamela's poor maintenance skills and people skills. On exist trust me you won't get your deposit back due to maintenance that must be done with it. Anyone who wants to buy or rent in Birchwood Village - Chartwell don't waist your time and money!!!!!
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Anonymous
1 reviews | Active since Jan 2020
7 Aug 2021, 13:39
Terrible Management
would not recommend renting here. beautiful, well-kept complex, sadly let down by poor management. especially as of 2021. the complex has switched over to Protea Metering for water & electricity, which has seen tenants bills triple or even quadruple with no increase in consumption, in the midst of a money crunching pandemic. complaints fall on deaf ears with management, and Protea Metering's promises to investigate the issue are never fulfilled. I wouldn't recommend moving here unless you comfortably have 5K plus to spend on water and electricity as a tenant.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 Aug 2021, 13:39
Terrible Management
would not recommend renting here. beautiful, well-kept complex, sadly let down by poor management. especially as of 2021. the complex has switched over to Protea Metering for water & electricity, which has seen tenants bills triple or even quadruple with no increase in consumption, in the midst of a money crunching pandemic. complaints fall on deaf ears with management, and Protea Metering's promises to investigate the issue are never fulfilled. I wouldn't recommend moving here unless you comfortably have 5K plus to spend on water and electricity as a tenant.
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