Bidvest Mccarthy Toyota
3.5|358 reviews
NV
Nadia V
1 reviews | Active since Member
24 May 2026, 06:53
WORST SERVICE TOYOTA BALLITO
BALLITO TOYOTA Worst experience , Car had to stay over night, was booked in at 7.30 am overbooked, not well managed at all, forgot to tightnen my handbrake, Said to me my car was done at 4.30pm and had to put in break pads, the driver was still in westbrook at 5pm, to come and fecth me I had to phone everytime to make sure they dont forget about me , So I said just leave it I will make a plan tomorrow then the next morning NO ONE phoned me I phoned at 10am and then they said my car was still busy so they **** also or they just didnt know what they were talking about. The worst experience in Ballito I will never go there AGAIN
Helpful (0)
Replies (5)0
Replies (5)Bidvest Mccarthy Toyota's replyOfficial
26 May 2026, 07:08Dear Nadia,
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and frustration you experienced during your recent visit at our dealership.
Unfortunately, we were understaffed and encountered a system failure on the day of your service, which caused multiple issues. We deeply regret the impact this had on your experience and the oversight with your vehicle.
Please accept our sincerest apologies. We are actively working on implementing backup support systems to prevent such situations in the future.
As a gesture of goodwill, we would like to offer you a complimentary valet service for your car. Kindly reach out to us at [email protected] so we can arrange a time that suits you best.
Thank you for your patience and understanding. We value your feedback and hope to restore your trust in us.
Best regards,
Bidvest McCarthy Toyota
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and frustration you experienced during your recent visit at our dealership.
Unfortunately, we were understaffed and encountered a system failure on the day of your service, which caused multiple issues. We deeply regret the impact this had on your experience and the oversight with your vehicle.
Please accept our sincerest apologies. We are actively working on implementing backup support systems to prevent such situations in the future.
As a gesture of goodwill, we would like to offer you a complimentary valet service for your car. Kindly reach out to us at [email protected] so we can arrange a time that suits you best.
Thank you for your patience and understanding. We value your feedback and hope to restore your trust in us.
Best regards,
Bidvest McCarthy Toyota
Best regards,
Bidvest Mccarthy Toyota's reply26 May 2026, 07:08
Official
Dear Nadia,
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and frustration you experienced during your recent visit at our dealership.
Unfortunately, we were understaffed and encountered a system failure on the day of your service, which caused multiple issues. We deeply regret the impact this had on your experience and the oversight with your vehicle.
Please accept our sincerest apologies. We are actively working on implementing backup support systems to prevent such situations in the future.
As a gesture of goodwill, we would like to offer you a complimentary valet service for your car. Kindly reach out to us at [email protected] so we can arrange a time that suits you best.
Thank you for your patience and understanding. We value your feedback and hope to restore your trust in us.
Best regards,
Bidvest McCarthy Toyota
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and frustration you experienced during your recent visit at our dealership.
Unfortunately, we were understaffed and encountered a system failure on the day of your service, which caused multiple issues. We deeply regret the impact this had on your experience and the oversight with your vehicle.
Please accept our sincerest apologies. We are actively working on implementing backup support systems to prevent such situations in the future.
As a gesture of goodwill, we would like to offer you a complimentary valet service for your car. Kindly reach out to us at [email protected] so we can arrange a time that suits you best.
Thank you for your patience and understanding. We value your feedback and hope to restore your trust in us.
Best regards,
Bidvest McCarthy Toyota
Best regards,
NV
Nadia V's updateReviewer Update
26 May 2026, 09:49Good day thank you for your response and appreciate the feedback, I still hoever need to fasten my handbrake but I will go back to the Ballito branch but. I would like to come to the next closest dealership. Which contact number do I use? as it is not showing in the message or what reference number can I use?
NV
Nadia V's update26 May 2026, 09:49
Reviewer Update
Good day thank you for your response and appreciate the feedback, I still hoever need to fasten my handbrake but I will go back to the Ballito branch but. I would like to come to the next closest dealership. Which contact number do I use? as it is not showing in the message or what reference number can I use?
Bidvest Mccarthy Toyota's replyOfficial
26 May 2026, 13:41Dear Nadia,
We kindly invite you to visit our dealership and ask for Junaid, our service manager.
He will personally ensure that your handbrake is checked and your car valet is completed.
Please let us know at [email protected] which day and time suits you best so we can make the necessary arrangements.
No reference is needed—simply provide your name.
We look forward to hearing from you.
Best regards.
We kindly invite you to visit our dealership and ask for Junaid, our service manager.
He will personally ensure that your handbrake is checked and your car valet is completed.
Please let us know at [email protected] which day and time suits you best so we can make the necessary arrangements.
No reference is needed—simply provide your name.
We look forward to hearing from you.
Best regards.
Best regards,
Bidvest Mccarthy Toyota's reply26 May 2026, 13:41
Official
Dear Nadia,
We kindly invite you to visit our dealership and ask for Junaid, our service manager.
He will personally ensure that your handbrake is checked and your car valet is completed.
Please let us know at [email protected] which day and time suits you best so we can make the necessary arrangements.
No reference is needed—simply provide your name.
We look forward to hearing from you.
Best regards.
We kindly invite you to visit our dealership and ask for Junaid, our service manager.
He will personally ensure that your handbrake is checked and your car valet is completed.
Please let us know at [email protected] which day and time suits you best so we can make the necessary arrangements.
No reference is needed—simply provide your name.
We look forward to hearing from you.
Best regards.
Best regards,
NV
Nadia V's updateReviewer Update
26 May 2026, 13:43Where is your dealer ship? The ballito branch? I cannot see the sumber you ahve given in the review?
NV
Nadia V's update26 May 2026, 13:43
Reviewer Update
Where is your dealer ship? The ballito branch? I cannot see the sumber you ahve given in the review?
Bidvest Mccarthy Toyota's replyOfficial
26 May 2026, 14:15Hi Nadia,
Our team sent you a direct email with the contact details.
Regards.
Our team sent you a direct email with the contact details.
Regards.
Best regards,
Bidvest Mccarthy Toyota's reply26 May 2026, 14:15
Official
Hi Nadia,
Our team sent you a direct email with the contact details.
Regards.
Our team sent you a direct email with the contact details.
Regards.
Best regards,