Bidvest Mccarthy Toyota
3.5|358 reviews
LL
Lindiwe L
1 reviews | Active since Member
18 May 2026, 12:51
POOR PATHETIC SERVICE
I took my Toyota Hilux on 26th feb for service at Toyota gezina and i regret wholeheartedly. Fast forward to the day upon fetching my car later in the afternoon i discovered that the boat on the front right-hand side was removed which was very puzzling because it was tight in the morning when i took my and it can simple mean they have un*****ed the boat. the following day i took it with the service advisor who promised that she'll revert back to of which never bothered. I kept on contacting her and she literally ignored me. one morning in March I received a survey on WhatsApp to rate their service that's where i got a chance to vent out my frustration where immediately i received a call from them. they ask me to bring my car that Saturday i think it after a month (26th march) if which i did and upon arrival they replaced with a wrong boat which was silver and promised me that they will order the correct boat (black) and fix my car. to date i haven't received any feedback from them and my car not fixed. POOR PATHETIC SERVICE received from Bidvest McCarthy Toyota GEZINA stay away from them. Very *********** dealership
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Replies (1)Bidvest Mccarthy Toyota's replyOfficial
19 May 2026, 07:09Dear Lindiwe,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and the delay in communication. Unfortunately, during a recent transition in our team, we fell short in providing you with the timely updates you deserved.
We want to assure you that the correct bolt has been ordered, and we will keep you informed about its delivery so that we can install it as soon as possible. Resolving this matter is a priority for us, and we are committed to ensuring your satisfaction.
Once again, we deeply regret the frustration this has caused and appreciate your patience. Should you need any further assistance or have additional concerns, please do not hesitate to contact us directly at 012 356 9400.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and the delay in communication. Unfortunately, during a recent transition in our team, we fell short in providing you with the timely updates you deserved.
We want to assure you that the correct bolt has been ordered, and we will keep you informed about its delivery so that we can install it as soon as possible. Resolving this matter is a priority for us, and we are committed to ensuring your satisfaction.
Once again, we deeply regret the frustration this has caused and appreciate your patience. Should you need any further assistance or have additional concerns, please do not hesitate to contact us directly at 012 356 9400.
Best regards,
Bidvest McCarthy Toyota
Best regards,
Bidvest Mccarthy Toyota's reply19 May 2026, 07:09
Official
Dear Lindiwe,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and the delay in communication. Unfortunately, during a recent transition in our team, we fell short in providing you with the timely updates you deserved.
We want to assure you that the correct bolt has been ordered, and we will keep you informed about its delivery so that we can install it as soon as possible. Resolving this matter is a priority for us, and we are committed to ensuring your satisfaction.
Once again, we deeply regret the frustration this has caused and appreciate your patience. Should you need any further assistance or have additional concerns, please do not hesitate to contact us directly at 012 356 9400.
Best regards,
Bidvest McCarthy Toyota
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and the delay in communication. Unfortunately, during a recent transition in our team, we fell short in providing you with the timely updates you deserved.
We want to assure you that the correct bolt has been ordered, and we will keep you informed about its delivery so that we can install it as soon as possible. Resolving this matter is a priority for us, and we are committed to ensuring your satisfaction.
Once again, we deeply regret the frustration this has caused and appreciate your patience. Should you need any further assistance or have additional concerns, please do not hesitate to contact us directly at 012 356 9400.
Best regards,
Bidvest McCarthy Toyota
Best regards,