Bad reaction from the product

My wife bought this package worth over R1000 for facial product from Eucerin skin product. The product white suppose to be for sensitive skin people. WithIn two days my wife got a horrible skin reaction and she called the company to complain all she got is five page complain for to fill and no return opportunity. <br> <br> That Eucerin product is no good for sensitive skin ppl. The helpline help with nothing other than to send you forms to fill