BH
Beekman Holidays
Verified Business
BH
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Beekman Holidays earns strong praise for its reservations consultants who are repeatedly named and commended for warmth, patience, and proactive support. Customers describe seamless booking journeys, empathetic handling of emergencies, and swift communication. A small minority of reviews flag refund delays, resort condition issues, and isolated booking cancellations, but the dominant sentiment is overwhelmingly positive across the booking lifecycle.
TrustIndex
9.9
Ranking
#1
in Hotels & Accommodation
NPS Score
76
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Beekman Holidays earns strong praise for its reservations consultants who are repeatedly named and commended for warmth, patience, and proactive support. Customers describe seamless booking journeys, empathetic handling of emergencies, and swift communication. A small minority of reviews flag refund delays, resort condition issues, and isolated booking cancellations, but the dominant sentiment is overwhelmingly positive across the booking lifecycle.
Beekman Holidays's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Consultants like Naseema, Marcus, Cindy, Thulani, Nariska, Aira, Siyabonga and Chante are repeatedly named for going above and beyond. Customers describe warmth, patience, product knowledge, and genuine empathy in handling complex or emotional travel requests.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I cannot thank Naseema Akoon from Beekman Holidays Reservations enough ! I contacted her regarding an online booking that I made and went absolutely above and beyond to assist me and had everything taken care of so quickly while making the process for myself easy and headache free. She even negotiated a cheaper rate and refund for us. When does that ever happen? Thank you Naseema x
1 reviews | Active since Jan 2020
I cannot thank Naseema Akoon from Beekman Holidays Reservations enough ! I contacted her regarding an online booking that I made and went absolutely above and beyond to assist me and had everything taken care of so quickly while making the process for myself easy and headache free. She even negotiated a cheaper rate and refund for us. When does that ever happen? Thank you Naseema x
1 reviews | Active since Jan 2020
They were helpful when I called to enquire about a booking. Thulani Nzoyiya took me through the steps I needed to book, he was patient and I managed to book my stay. Highly recommend Beekman holidaysz
1 reviews | Active since Jan 2020
They were helpful when I called to enquire about a booking. Thulani Nzoyiya took me through the steps I needed to book, he was patient and I managed to book my stay. Highly recommend Beekman holidaysz
1 reviews | Active since Jan 2020
I booked with this urgency on the 27 November 2025 at Kingdom Holiday resort, my holiday was starting on the 2nd January 2026 to the 5th January 2026, one of the accommodation I requested was a three bedroom Villa with a splash pool that costs R22 850.00. On the 31st December 2025 I got an email explaining that the Villa with splash pool is no longer available so they have made modifications to the booking and moved it to a three bedroom chalet with no splash pool.And further explained that the resort is aware of the modifications so it will be discussed on Monday after our check-out. I have been contacting them since the 12th January 2026 regarding this matter cause there was a refund due to me because of the modifications but till today I haven’t been paid back what I am owed. Instead I am being ignored or sent from one consultant to the other, my case’s refence will be created and opened and get closed within a week which I don’t even understand why. Can you please kindly help me with this issue as I was looking forward to be visiting this place more often in future but they have disappointed me badly and this was my second stay with them.
1 reviews | Active since Jan 2020
I booked with this urgency on the 27 November 2025 at Kingdom Holiday resort, my holiday was starting on the 2nd January 2026 to the 5th January 2026, one of the accommodation I requested was a three bedroom Villa with a splash pool that costs R22 850.00. On the 31st December 2025 I got an email explaining that the Villa with splash pool is no longer available so they have made modifications to the booking and moved it to a three bedroom chalet with no splash pool.And further explained that the resort is aware of the modifications so it will be discussed on Monday after our check-out. I have been contacting them since the 12th January 2026 regarding this matter cause there was a refund due to me because of the modifications but till today I haven’t been paid back what I am owed. Instead I am being ignored or sent from one consultant to the other, my case’s refence will be created and opened and get closed within a week which I don’t even understand why. Can you please kindly help me with this issue as I was looking forward to be visiting this place more often in future but they have disappointed me badly and this was my second stay with them.
1 reviews | Active since Jan 2020
My family and i had a car accident on our way to one of the holiday resorts under beekmans holiday. I sent an email to beekman holidays letting them know that we wont make it. Nariska Gajadar responded to my email requesting proof that we were indeed in the accident. I sent her pictures as well as a copy of our statement and case number. Within a week she got back to me and informed me that we couldn't receive a refund but we had a credit on our account and we could therefor make a booking at another time more suitable for us. She made the entire process so seamless showing a high level of empathy and care. She made me feel like she knew me personally and was genuinely worried my family and I's wellbeing. She also advised that we could make another booking once we had healed and were ready. When we were eventually ready, she made the bookings for us, giving us different options to choose from. She went over and beyond her call of duty to ensure that we were happy with the new booking and that we were settled when we arrived Thank you Nariska, your empathy, care and support have truly touched us in an incredible manner and we look forward to our next booking with Beekmans Holiday
1 reviews | Active since Jan 2020
My family and i had a car accident on our way to one of the holiday resorts under beekmans holiday. I sent an email to beekman holidays letting them know that we wont make it. Nariska Gajadar responded to my email requesting proof that we were indeed in the accident. I sent her pictures as well as a copy of our statement and case number. Within a week she got back to me and informed me that we couldn't receive a refund but we had a credit on our account and we could therefor make a booking at another time more suitable for us. She made the entire process so seamless showing a high level of empathy and care. She made me feel like she knew me personally and was genuinely worried my family and I's wellbeing. She also advised that we could make another booking once we had healed and were ready. When we were eventually ready, she made the bookings for us, giving us different options to choose from. She went over and beyond her call of duty to ensure that we were happy with the new booking and that we were settled when we arrived Thank you Nariska, your empathy, care and support have truly touched us in an incredible manner and we look forward to our next booking with Beekmans Holiday
1 reviews | Active since Jan 2020
I experienced truly exceptional service from Sthabile Mchunu. She assisted me with great patience and efficiency throughout the process. At one point, my airtime ran out during our call, and she immediately called me back without hesitation to continue assisting me. This meant a great deal, especially as I was feeling frustrated after my reservation had been cancelled. Thanks to her support, everything was resolved, and I am now very happy and relieved. I can finally look forward to my birthday vacation at Dikhololo in a few weeks!
1 reviews | Active since Jan 2020
I experienced truly exceptional service from Sthabile Mchunu. She assisted me with great patience and efficiency throughout the process. At one point, my airtime ran out during our call, and she immediately called me back without hesitation to continue assisting me. This meant a great deal, especially as I was feeling frustrated after my reservation had been cancelled. Thanks to her support, everything was resolved, and I am now very happy and relieved. I can finally look forward to my birthday vacation at Dikhololo in a few weeks!
The most common complaint about Beekman Holidays, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Most reviewers praise fair pricing, discounts negotiated by consultants, and timely refunds including international transfers. However, a notable subset describe refund cases being closed without payout, ignored follow-ups, and disputes over modifications, eroding trust for affected customers.
Beekman Holidays scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Hotels & Accommodation, compared to the Hotels & Accommodation industry average of 2.3. Their strongest theme is Service & Expertise (4.7); their weakest is Refunds & Pricing (4). The top AI-rated Hotels & Accommodation business on Hellopeter is Beekman Holidays (4.4). How is the AI Score calculated? →
Beekman Holidays has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 152 reviews in the last 12 months. Hellopeter has tracked Beekman Holidays across 527 total reviews. How is the TrustIndex calculated? →