"We don't give preference to any one product".. Even when it works better for your skin.

Beauty on Tapp Fourways - Most of the product knowledge people come into the shop with is from social media reviews.

The staff does not give educated guidence when it comes to specific skin care needs or product choice. They insist 'they don't give preference to any products' which means they take the closest product to the consultant not the best one for the customer need.

This is great for the clients who get their products into the store but horrific for customers who come in to a boutique shop looking for specific guidence when it comes to their skin care routine. It should not be said to consumers. It is up Selling.

We spent close to R 4 000 in the store just to be told we were using the wrong products for our skin because the previous consultant/ store assistant just picked the first product closest to her when we asked for an eye cream.. I specifically asked for an eye cream that helps with under eye discoloration.

Very frustrating but this is also why you would rather go to a dermatologist and buy your products from Clicks, Dischem or online.

Very disappointing experience.