NO RENT PAID SINCE OCT 2025 - NO ID IN REMAX POSSESION = REMAX LAWYERS PLEASE HELP ME!

I am dealing with Remax Clanwilliam, an agent who assisted me [cannot mention names - Popia act] with renting my home out in Crystal Waters Clanwilliam on the 15th July 2025. The tenant [we will refer to him as SS] moved in and has been one massive problem. The estate agent handed the paperwork and met with SS. Since October 2025, SS has not paid 1 cent towards the rent or the municipal service bill. I am in arrears with my bond. I tried to log this complaint with the Rental Housing Tribunal. Only to find that SS's ID was never received, and I cannot proceed to log the complaint. I am not in the financial position to hire a lawyer and wanted the Rental Housing Tribunal's help. This situation is dire; SS has no plans to pay rent or move and has made it very clear that, without a court order, he will not vacate the property, nor will he pay rent. The estate agent cannot get a copy of the ID. The estate agent has apparently been dealing with Remax lawyers about the situation. Simply put, I will lose my only home due to this situation. I would expect REMAX to assist me; they must have lawyers who are equipped to attend to such matters. Get the process started for the court order as soon as possible. I am running around, trying to get information to no avail. Time is not on my side. I think whoever reads this can put themselves in my shoes and think hell should REMAX, not man up and step in, why is she having to deal with the tenant??? [email protected] AS [email protected]