Pathetic treatment from Bank Zero customer service.

I was fed up within a week. The level of disrespect from customer service was alarming. Bank Zero agents don't care. They are waiting for month end to get paid and to go home immediately, leaving clients on hold for answers.

I opened an account online. I received a message that l had to fund my new account for my new card to be delivered. I transferred a few rands. The money didn't reflect on my new BankZero account. I then made enquiries as per WhatsApp chats. I had to wait. After a while l was instructed to forward a POP. I comp****. The response was that the account had not been FICA Verified and won't accept any deposits. That was it. As if l was the one to do verify the account. And that was in contrary to the fact that l was instructed to fund my account. . From then, it was a silence response from customer service. I was panicking. I don't know whether the money transferred had been ******. Bank Zero didn't care. It was the worst start of the relationship. I had to ask them to close the account. I was thereafter told that silence response was as a result of shift change. What a stupid reason? Thanks, the money bounced back to the original account.

These are the questions. Can l get answers, please. Why were l instructed to fund the account if the process of opening the account had not been completed? Why were l kept on hold during shift change? Why were l kept on hold during shift change? Why were l treated like trash?