Disappointing Service

Ordered the KFC Tuesday special at Ballito Junction 01/02/2022 at 17:15 and was told that id have to wait 15 minutes to have it ready as there were a few orders. Went to have a drink and at half past my order was still not ready. I waited until 18:08 with a bunch of disgruntled people to be told our orders were not ready. On the screen my order 274 at 18:10 was still under preparing. The attitude and service from the staff was degusting to say the least and what fast food restaurant takes a whole hour to have a simple order ready!!!!!!! I am very disappointed and requested for a refund and left, I would rather advise people to avoid that KFC at all costs and rather go to the one thats at the BP. ..