Disappointing service for a big price

Disappointing gifting for my mother in law's 90th birthday. Their courier put the wrong address on the gift resulting in a 2000km detour. No idea what kind of condition the poor biscuits were in by the time they reached her (very late). Also put my name instead of the recipient even though I wrote specifically to check that all was in order and was assured it was. Security wouldn't have known who it was for if I hadn't checked up. Babylonstoren and Aramex were not overly concerned or apologetic. Stressful process that required many interventions. I always wondered if they were overpriced and now I know